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New smartkpis.com report ranks the Top Restaurant KPIs of 2011-2012

Press Release   •   Jul 02, 2013 16:41 AEST

July 2, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world's largest source of thoroughly documented KPIs.

Restaurant activities include the provision of complete meals or drinks fit for immediate consumption, in traditional restaurants, self-service or take-away restaurants, whether as permanent or temporary stands, with or without seating. Also, it can include the service of food and beverage to a group as part of an organized event, where services occur to all guests within a specific time frame. Restaurants vary greatly in appearance and offerings, including a wide variety of the main chef’s cuisines and service models.

The “Top 25 Restaurant KPIs of 2011-2012report compiles the most popular 25 KPIs used by the Restaurant industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Restaurant industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 1445 Restaurant KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analysed in detail in this report.

Restaurant KPIs are reflective of Restaurant functions, and are grouped into subcategories, such as Restaurant Revenues, Service Quality, Customer Feedback, Restaurant Occupancy, Restaurant Workload, and Restaurant Governance. From these subcategories, Restaurant Revenues, Service Quality and Customer Feedback were the most popular of Restaurant, in 2011.

The top 5 Restaurant KPIs of 2011-2012 in this report are:

1.  $ Revenue per available seat hour (RevPASH)

2.  $ Sales per labor hour

3.  $ Revenue per available square meter (RevPAM)

4.  % Restaurants that apply principles of workplace safety and sanitation

5.  % Positive feedback from guests

One of the most important benefits that this report brings is the international perspective it offers on the most popular KPIs for Restaurant Management. Restaurant KPIs provide quantifiable measurements of factors determined to be important for the successful implementation of Restaurant strategies. The skill in applying KPIs is in the selection of the optimum number and appropriateness of KPIs.

By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2011, the “Top 25 Restaurant KPIs of 2011-2012” report is a valuable resource in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.

According to Aurel Brudan, The KPI Institute’s CEO “The Top 25 Restaurant KPIs of 2011-2012” report is a synthesis of what smartKPIs.com is all about: it provides an overview of how Restaurant KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team."


http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories.


The KPI Institute is a research, publishing and educational provider specialized in developing better practice in the use of KPIs. It developed the KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs, analytics and organizational strategy. Over the last 8 years, The Institute assisted over 5,000 organizations in finding solutions to their KPI needs.

Media contact

Cipriana Turcanu, The KPI Institute, Tel: +61 3 9670 2979, Email: cipriana.turcanu@smartKPIs.com