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New smartkpis.com report ranks the Top Retention KPIs of 2011-2012

Press Release   •   Jun 05, 2013 18:57 AEST

May 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world's largest source of thoroughly documented KPIs. First to be released is the set of 6 HR reports, comprised of HR overall and other 5 additional reports specific to HR: Compensation and Benefits, Recruitment, Retention, Talent Development and HR Service Delivery.

HR departments and KPIs have a special relationship, as measurement is an integral part of performance evaluations at both individual and organizational level. KPIs are defined by The KPI Institute asmeasurable expressions for the achievement of a desired level of results in an area relevant to the evaluated entity’s activity. smartKPIs.com contains over 475 HR KPI examples, making it one of the most thoroughly researched functional areas.

The "Top 25 Retention KPIs of 2011-2012" report provides insights in the state of Retention KPIs performance measurement today by listing and analyzing the most visited KPIs in this category on smartKPIs.com in 2011-2012. In addition to KPI names, the report contains a detailed description of each KPI, as documented in smartKPIs Premium. 

Retention KPIs are grouped into clusters such as Turnover, Employee Engagement, Turnover Cost and Employee Tenure. With 12 KPIs coming from the Turnover cluster, this was clearly the most popular subcategory - which comes as no surprise given its close connection with retention and the HR professionals’ efforts to address these key issues. At the same time, clusters such as Employee Engagement, Turnover Cost and Employee Tenure are related to some of the ways in which organizations assess and counteract turnover’s negative effects. The top 5 Retention KPIs in this report are:

1.  # Employee engagement index

2.  % Employee turnover

3.  % Employee satisfaction

4.  # Employee commitment index

5.  % Employee retention rate

By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2011, the Top 25 Retention KPIs of 2011-2012 report is a valuable resource in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.

According to Aurel Brudan, The KPI Institute’s CEO “The Top 25 Retention KPIs of 2011-2012 report is a synthesis of what smartKPIs.com is all about: it provides an overview of how Retention KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team."


http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories.


The KPI Institute is a research, publishing and educational provider specialized in developing better practice in the use of KPIs. It developed the KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs, analytics and organizational strategy. Over the last 8 years, The Institute assisted over 5,000 organizations in finding solutions to their KPI needs.

Media contact

Cipriana Turcanu, The KPI Institute, Tel: +61 3 9670 2979, Email: cipriana.turcanu@smartKPIs.com