LONDON – 21 October 2010 - The National Outsourcing Association has presented HCL Technologies, a leading global IT services company, with the National Outsourcing Service Provider of the Year award.
At the ceremony, which took place in central London on the 21
The company is recognised across the industry for its ‘Employees First, Customers Second’ (EFCS) management philosophy which places the needs of employees before the needs of customers and empowers staff to deliver a greater service to customers. This seemingly counterintuitive strategy has provoked a sea-change at the company, and, believe it or not, greater customer loyalty, better engagements and higher revenues.
In many cases, outsourcing customers no longer view IT service providers as mere vendors, but as business partners whose work is intimately tied to the customer’s success. By treating employees as partners and participants in the company’s success, every individual within the company becomes responsible for transforming, thinking and providing value to customers.
Rajeev Sawhney, President, HCL Technologies Europe said, "Our commitment to making employee satisfaction our primary focus has enabled us to transform our business. With a unique management culture, we have been able to drive innovation across the business, empowering employees to transform client engagements and deliver greater customer satisfaction. What we have at HCL is a Five Fold Path to Individual Enlightenment. This ensures they are given Support, Knowledge, Recognition, Empowerment, and Transformation."
The company has also played a key role in the now widespread adoption of the co-sourcing model, which elevates the traditional customer and outsourcing supplier relationship into more of a partnership. HCL has pioneered this co-sourcing approach with financial services firm Skandia that places emphasis in business improvement and performance.
These factors have led to HCL reporting an increase in global revenues of nine per cent sequentially and 27.6 per cent year-on-year to $804mn for the first quarter of FY2011.
HCL’s innovative approach continues to be validated through record growth, reduced attrition and awards from peers and industry bodies. As well as winning the National Outsourcing Service Provider of the Year award, HCL has been selected as a finalist for the Computing / BCS IT Industry Awards in the category of IT Employer of the Year, with the winner due to be announced on 11 November 2010
st October, HCL celebrated being named National Outsourcing Service Provider of the Year surrounded by nominees, journalists and key industry watchers.
About HCL Technologies
HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on ‘transformational outsourcing’, underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 29 countries
to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of ‘Employee First’ which empowers our 71,000 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 2.3 billion (Rs. 11,270 crores), as on 30th September 2009 (on LTM basis). For more information, please visit