On March the 19th, and for the second time since 2005, SHP Ry’s most prominent event - the annual meeting - took place in Tallinn, at Swissôtel. More than 30 participants from Finland, Sweden and Estonia were represented at the meeting, and during the gala-dinner afterwards in the restaurant “Kaks Kokka”. Haaga-Helia Hospitality Competence Center in Estonia was supporting the event by providing the speaker Ain Hinsberg, to present the outline of the current situation and challenges in the Estonian hospitality industry. In addition to that, Haaga-Helia Hospitality Competence Center in Estonia was delighted to sponsor a participant with one American Hotel and Lodging Educational Institute produced online-course of the winner's choice. The winner of the draw was Pekka Aroketo (photo on the), service manager of Radisson Blu Seaside Hotel, Helsinki - congratulations to Pekka!
Courses available are listed at the Haaga-Helia UAS homepage http://www.haaga-helia.fi/en/for-applicant/non-degree-programmes/online-courses?userLang=en
Service through friendship is the moto of “Les Clef’s d’Or” organization that gathers hotel concierges from all over the world into one professional community. History of the organization dates back to 1952 when delegates from nine countries met in Cannes to hold the first congress and created L’Union Européene des Portiers des Grands Hôtels “Les Clefs d’Or” (UEPGH “Les Clefs d’Or”. Today the Society’s name is Les Clefs d’Or – Union Internationale des Concierges d’Hôtels. (UICH)The word ‘Concierge’ appears in the name as a way to strengthen the brand-name recognition of Les Clefs d’Or International as a society of professional hotel Concierge. The association now has 44 Member Sections representing over 50 countries and close to 4000 members. For more information about the history, click here.
The Finnish concierge association “Suomen Hotelliportieerit - The Golden Keys of Finland Ry” (SHP) was established in 1980 and joined immediately UICH as the 20th member state. Many of the current top-managers of the Finnish hotels have been involved in the activities of the organization during the last 26 years. Based on the regional hospitality industry structural features and opposite to long-standing European traditions where the members of the organisation can only be active concierges anyone working in the hotel reception or above in the hierarchy can apply to become a member in Finland.
Today the organization has almost 100 members including hotel employees from Sweden (who had challenges being institutionally active in their own country for some years) and Estonia (altogether 7 persons since 2001). During the meeting in Tallinn in March Madis Alvela (photo), chief concierge of Swissôtel Tallinn, was elected also to be the board member of SHP. His role is to map the opportunity of establishing in the future an independent “L’es Clefs d’Or” organization in Estonia. Haaga-Helia Hospitality Competence Center in Estonia supports the idea of creating an independent national organization and through that promoting professional pride and leadership competence in the Estonian hospitality sector. More information about Finnish Golden Keys – Suomen Hotelliportieerit Ry http://www.hotelliportieerit.org