It was discussed earlier how an ERP implementation could turn success or failure depend upon the user. There are different views expressed by Indian users towards ERP, but mostly it is based on organizational culture. The word 'culture' is used here to connote the average IT acquaintance of the overall users. In India, normally four different cultural transformations prevailed during ERP implementation.
1) From no system to ERP system; 2) From manual system to ERP system; 3) From computerized system to ERP system; 4)From ERP system to ERP system
In the normal circumstances at least two scenarios do exist in most of the Indian companies and sometimes all the four types exist in one organization itself. As the characteristics of the users differ in all the four cases the situation must be managed accordingly. An assessment of ERP by the users is that ERP is a 'job killer'; hence attempts are made to kill ERP first. Most of the users of this school of thought found successful in their mission but unsuccessful in retaining their job. ERP has nothing to do with the downsizing of employment, but it may possibility recommend redeployment of people in appropriate areas. We have to agree on certain issues like so many years the organization had built a mentality of not owning responsibility in the employees, which immediately cannot be changed within a year or so. ERP expects boundary-less flat organization structure where every employee is a decision maker and not a mere follower. Secondly, the decision-making must be scientific than based on 'gut feel'. Thirdly, ERP assumes that the user has an in-depth knowledge of the process he is associated with. He has to work in a team as a key resource element. For details:http://www.eresourceerp.com/ERP-software-training-holds-key.html