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Europe Cloud-Based Contact Center Market Report 2016 Professional Services Managed Services

Press Release   •   Nov 16, 2016 11:57 IST

This report studies sales (consumption) of Cloud-Based Contact Center in Europe market, especially in Germany, UK, France, Russia, Italy, Benelux and Spain, focuses on top players in these countries, with sales, price, revenue and market share for each player in these Countries, covering

8x8, Inc.
Five9, Inc.
Cisco Systems, Inc.
Genesys Telecommunications Laboratories, Inc.
Oracle Corporation
Nice-Systems Ltd.
Newvoicemedia
3CLogic
Connect First, Inc.
Aspect Software Parent Inc.

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Market Segment by Countries, this report splits Europe into several key Countries, with sales (consumption), revenue, market share and growth rate of Cloud-Based Contact Center in these countries, from 2011 to 2021 (forecast), like
Germany
France
UK
Russia
Italy
Spain
Benelux

Split by product type, with sales, revenue, price, market share and growth rate of each type, can be divided into
Professional Services
Managed Services
Type III

Split by application, this report focuses on sales, market share and growth rate of Cloud-Based Contact Center in each application, can be divided into
Call Routing And Queuing
Data Integration And Recording
Chat Quality And Monitoring
Real-Time Decision Making

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Table of Contents

Europe Cloud-Based Contact Center Market Report 2016
1 Cloud-Based Contact Center Overview
1.1 Product Overview and Scope of Cloud-Based Contact Center
1.2 Classification of Cloud-Based Contact Center
1.2.1 Professional Services
1.2.2 Managed Services
1.2.3 Type III
1.3 Application of Cloud-Based Contact Center
1.3.1 Call Routing And Queuing
1.3.2 Data Integration And Recording
1.3.3 Chat Quality And Monitoring
1.3.4 Real-Time Decision Making
1.4 Cloud-Based Contact Center Market by Countries
1.4.1 Germany Status and Prospect (2011-2021)
1.4.2 France Status and Prospect (2011-2021)
1.4.3 UK Status and Prospect (2011-2021)
1.4.4 Russia Status and Prospect (2011-2021)
1.4.5 Italy Status and Prospect (2011-2021)
1.4.6 Spain Status and Prospect (2011-2021)
1.4.7 Benelux Status and Prospect (2011-2021)
1.5 Europe Market Size (Value and Volume) of Cloud-Based Contact Center (2011-2021)
1.5.1 Europe Cloud-Based Contact Center Sales and Growth Rate (2011-2021)
1.5.2 Europe Cloud-Based Contact Center Revenue and Growth Rate (2011-2021)

2 Europe Cloud-Based Contact Center by Manufacturers, Type and Application
2.1 Europe Cloud-Based Contact Center Market Competition by Manufacturers
2.1.1 Europe Cloud-Based Contact Center Sales and Market Share of Key Manufacturers (2015 and 2016)
2.1.2 Europe Cloud-Based Contact Center Revenue and Share by Manufacturers (2015 and 2016)
2.2 Europe Cloud-Based Contact Center (Volume and Value) by Type
2.2.1 Europe Cloud-Based Contact Center Sales and Market Share by Type (2011-2016)
2.2.2 Europe Cloud-Based Contact Center Revenue and Market Share by Type (2011-2016)
2.3 Europe Cloud-Based Contact Center (Volume and Value) by Countries
2.3.1 Europe Cloud-Based Contact Center Sales and Market Share by Countries (2011-2016)
2.3.2 Europe Cloud-Based Contact Center Revenue and Market Share by Countries (2011-2016)
2.4 Europe Cloud-Based Contact Center (Volume) by Application

3 Germany Cloud-Based Contact Center (Volume, Value and Sales Price)
3.1 Germany Cloud-Based Contact Center Sales and Value (2011-2016)
3.1.1 Germany Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
3.1.2 Germany Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
3.1.3 Germany Cloud-Based Contact Center Sales Price Trend (2011-2016)
3.2 Germany Cloud-Based Contact Center Sales and Market Share by Manufacturers
3.3 Germany Cloud-Based Contact Center Sales and Market Share by Type
3.4 Germany Cloud-Based Contact Center Sales and Market Share by Application

4 France Cloud-Based Contact Center (Volume, Value and Sales Price)
4.1 France Cloud-Based Contact Center Sales and Value (2011-2016)
4.1.1 France Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
4.1.2 France Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
4.1.4 France Cloud-Based Contact Center Sales Price Trend (2011-2016)
4.2 France Cloud-Based Contact Center Sales and Market Share by Manufacturers
4.3 France Cloud-Based Contact Center Sales and Market Share by Type
4.4 France Cloud-Based Contact Center Sales and Market Share by Application

5 UK Cloud-Based Contact Center (Volume, Value and Sales Price)
5.1 UK Cloud-Based Contact Center Sales and Value (2011-2016)
5.1.1 UK Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
5.1.2 UK Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
5.1.5 UK Cloud-Based Contact Center Sales Price Trend (2011-2016)
5.2 UK Cloud-Based Contact Center Sales and Market Share by Manufacturers
5.3 UK Cloud-Based Contact Center Sales and Market Share by Type
5.4 UK Cloud-Based Contact Center Sales and Market Share by Application

6 Russia Cloud-Based Contact Center (Volume, Value and Sales Price)
6.1 Russia Cloud-Based Contact Center Sales and Value (2011-2016)
6.1.1 Russia Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
6.1.2 Russia Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
6.1.6 Russia Cloud-Based Contact Center Sales Price Trend (2011-2016)
6.2 Russia Cloud-Based Contact Center Sales and Market Share by Manufacturers
6.3 Russia Cloud-Based Contact Center Sales and Market Share by Type
6.4 Russia Cloud-Based Contact Center Sales and Market Share by Application

7 Italy Cloud-Based Contact Center (Volume, Value and Sales Price)
7.1 Italy Cloud-Based Contact Center Sales and Value (2011-2016)
7.1.1 Italy Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
7.1.2 Italy Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
7.1.7 Italy Cloud-Based Contact Center Sales Price Trend (2011-2016)
7.2 Italy Cloud-Based Contact Center Sales and Market Share by Manufacturers
7.3 Italy Cloud-Based Contact Center Sales and Market Share by Type
7.4 Italy Cloud-Based Contact Center Sales and Market Share by Application

8 Spain Cloud-Based Contact Center (Volume, Value and Sales Price)
8.1 Spain Cloud-Based Contact Center Sales and Value (2011-2016)
8.1.1 Spain Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
8.1.2 Spain Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
8.1.8 Spain Cloud-Based Contact Center Sales Price Trend (2011-2016)
8.2 Spain Cloud-Based Contact Center Sales and Market Share by Manufacturers
8.3 Spain Cloud-Based Contact Center Sales and Market Share by Type
8.4 Spain Cloud-Based Contact Center Sales and Market Share by Application

9 Benelux Cloud-Based Contact Center (Volume, Value and Sales Price)
9.1 Benelux Cloud-Based Contact Center Sales and Value (2011-2016)
9.1.1 Benelux Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
9.1.2 Benelux Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
9.1.9 Benelux Cloud-Based Contact Center Sales Price Trend (2011-2016)
9.2 Benelux Cloud-Based Contact Center Sales and Market Share by Manufacturers
9.3 Benelux Cloud-Based Contact Center Sales and Market Share by Type
9.4 Benelux Cloud-Based Contact Center Sales and Market Share by Application

10 Europe Cloud-Based Contact Center Manufacturers Analysis
10.1 8x8, Inc.
10.1.1 Company Basic Information, Manufacturing Base and Competitors
10.1.2 Cloud-Based Contact Center Product Type, Application and Specification
10.1.2.1 Type I
10.1.2.2 Type II
10.1.3 8x8, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.1.4 Main Business/Business Overview
10.2 Five9, Inc.
10.2.1 Company Basic Information, Manufacturing Base and Competitors
10.2.2 Cloud-Based Contact Center Product Type, Application and Specification
10.2.2.1 Type I
10.2.2.2 Type II
10.2.3 Five9, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.2.4 Main Business/Business Overview
10.3 Cisco Systems, Inc.
10.3.1 Company Basic Information, Manufacturing Base and Competitors
10.3.2 Cloud-Based Contact Center Product Type, Application and Specification
10.3.2.1 Type I
10.3.2.2 Type II
10.3.3 Cisco Systems, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.3.4 Main Business/Business Overview
10.4 Genesys Telecommunications Laboratories, Inc.
10.4.1 Company Basic Information, Manufacturing Base and Competitors
10.4.2 Cloud-Based Contact Center Product Type, Application and Specification
10.4.2.1 Type I
10.4.2.2 Type II
10.4.3 Genesys Telecommunications Laboratories, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.4.4 Main Business/Business Overview
10.5 Oracle Corporation
10.5.1 Company Basic Information, Manufacturing Base and Competitors
10.5.2 Cloud-Based Contact Center Product Type, Application and Specification
10.5.2.1 Type I
10.5.2.2 Type II
10.5.3 Oracle Corporation Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.5.4 Main Business/Business Overview
10.6 Nice-Systems Ltd.
10.6.1 Company Basic Information, Manufacturing Base and Competitors
10.6.2 Cloud-Based Contact Center Product Type, Application and Specification
10.6.2.1 Type I
10.6.2.2 Type II
10.6.3 Nice-Systems Ltd. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.6.4 Main Business/Business Overview
10.7 Newvoicemedia
10.7.1 Company Basic Information, Manufacturing Base and Competitors
10.7.2 Cloud-Based Contact Center Product Type, Application and Specification
10.7.2.1 Type I
10.7.2.2 Type II
10.7.3 Newvoicemedia Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.7.4 Main Business/Business Overview
10.8 3CLogic
10.8.1 Company Basic Information, Manufacturing Base and Competitors
10.8.2 Cloud-Based Contact Center Product Type, Application and Specification
10.8.2.1 Type I
10.8.2.2 Type II
10.8.3 3CLogic Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.8.4 Main Business/Business Overview
10.9 Connect First, Inc.
10.9.1 Company Basic Information, Manufacturing Base and Competitors
10.9.2 Cloud-Based Contact Center Product Type, Application and Specification
10.9.2.1 Type I
10.9.2.2 Type II
10.9.3 Connect First, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.9.4 Main Business/Business Overview
10.10 Aspect Software Parent Inc.
10.10.1 Company Basic Information, Manufacturing Base and Competitors
10.10.2 Cloud-Based Contact Center Product Type, Application and Specification
10.10.2.1 Type I
10.10.2.2 Type II
10.10.3 Aspect Software Parent Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
10.10.4 Main Business/Business Overview

11 Cloud-Based Contact Center Manufacturing Cost Analysis
11.1 Cloud-Based Contact Center Key Raw Materials Analysis
11.1.1 Key Raw Materials
11.1.2 Price Trend of Key Raw Materials
11.1.3 Key Suppliers of Raw Materials
11.1.4 Market Concentration Rate of Raw Materials
11.2 Proportion of Manufacturing Cost Structure
11.2.1 Raw Materials
11.2.2 Labor Cost
11.2.3 Manufacturing Expenses
11.3 Manufacturing Process Analysis of Cloud-Based Contact Center

12 Industrial Chain, Sourcing Strategy and Downstream Buyers
12.1 Cloud-Based Contact Center Industrial Chain Analysis
12.2 Upstream Raw Materials Sourcing
12.3 Raw Materials Sources of Cloud-Based Contact Center Major Manufacturers in 2015
12.4 Downstream Buyers

13 Marketing Strategy Analysis, Distributors/Traders
13.1 Marketing Channel
13.1.1 Direct Marketing
13.1.2 Indirect Marketing
13.1.3 Marketing Channel Development Trend
13.2 Market Positioning
13.2.1 Pricing Strategy
13.2.2 Brand Strategy
13.2.3 Target Client
13.3 Distributors/Traders List

14 Europe Cloud-Based Contact Center Market Forecast (2016-2021)
14.1 Germany Cloud-Based Contact Center Sales Forecast (2016-2021)
14.2 France Cloud-Based Contact Center Sales Forecast (2016-2021)
14.3 UK Cloud-Based Contact Center Sales Forecast (2016-2021)
14.4 Russia Cloud-Based Contact Center Sales Forecast (2016-2021)
14.5 Italy Cloud-Based Contact Center Sales Forecast (2016-2021)
14.6 Spain Cloud-Based Contact Center Sales Forecast (2016-2021)
14.7 Benelux Cloud-Based Contact Center Sales Forecast (2016-2021)
14.8 Europe Cloud-Based Contact Center Sales Forecast by Type (2016-2021)
14.9 Europe Cloud-Based Contact Center Sales Forecast by Application (2016-2021)

15 Research Findings and Conclusion

16 Appendix

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