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Global Cloud-Based Contact Center Sales Market Report 2016 Professional Services Managed Services

Press Release   •   Nov 11, 2016 12:58 IST

This report studies sales (consumption) of Cloud-Based Contact Center in Global market, especially in USA, China, Europe, Japan, Korea and Taiwan, focuses on top players in these regions/countries, with sales, price, revenue and market share for each player in these regions, covering

8x8, Inc.
Five9, Inc.
Cisco Systems, Inc.
Genesys Telecommunications Laboratories, Inc.
Oracle Corporation
Nice-Systems Ltd.
Newvoicemedia
3CLogic
Connect First, Inc.
Aspect Software Parent Inc. 

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Market Segment by Regions, this report splits Global into several key Regions, with sales (consumption), revenue, market share and growth rate of Cloud-Based Contact Center in these regions, from 2011 to 2021 (forecast), like

USA
China
Europe
Japan
Korea
Taiwan

Split by product Types, with sales, revenue, price and gross margin, market share and growth rate of each type, can be divided into
Professional Services
Managed Services
Type III

Split by applications, this report focuses on sales, market share and growth rate of Cloud-Based Contact Center in each application, can be divided into
Call Routing And Queuing
Data Integration And Recording
Chat Quality And Monitoring
Real-Time Decision Making

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Table of Contents

Global Cloud-Based Contact Center Sales Market Report 2016
1 Cloud-Based Contact Center Overview
1.1 Product Overview and Scope of Cloud-Based Contact Center
1.2 Classification of Cloud-Based Contact Center
1.2.1 Professional Services
1.2.2 Managed Services
1.2.3 Type III
1.3 Application of Cloud-Based Contact Center
1.3.1 Call Routing And Queuing
1.3.2 Data Integration And Recording
1.3.3 Chat Quality And Monitoring
1.3.4 Real-Time Decision Making
1.4 Cloud-Based Contact Center Market by Regions
1.4.1 USA Status and Prospect (2011-2021)
1.4.2 China Status and Prospect (2011-2021)
1.4.3 Europe Status and Prospect (2011-2021)
1.4.4 Japan Status and Prospect (2011-2021)
1.4.5 Korea Status and Prospect (2011-2021)
1.4.6 Taiwan Status and Prospect (2011-2021)
1.5 Global Market Size (Value and Volume) of Cloud-Based Contact Center (2011-2021)
1.5.1 Global Cloud-Based Contact Center Sales and Growth Rate (2011-2021)
1.5.2 Global Cloud-Based Contact Center Revenue and Growth Rate (2011-2021)

2 Global Cloud-Based Contact Center Competition by Manufacturers, Type and Application
2.1 Global Cloud-Based Contact Center Market Competition by Manufacturers
2.1.1 Global Cloud-Based Contact Center Sales and Market Share of Key Manufacturers (2011-2016)
2.1.2 Global Cloud-Based Contact Center Revenue and Share by Manufacturers (2011-2016)
2.2 Global Cloud-Based Contact Center (Volume and Value) by Type
2.2.1 Global Cloud-Based Contact Center Sales and Market Share by Type (2011-2016)
2.2.2 Global Cloud-Based Contact Center Revenue and Market Share by Type (2011-2016)
2.3 Global Cloud-Based Contact Center (Volume and Value) by Regions
2.3.1 Global Cloud-Based Contact Center Sales and Market Share by Regions (2011-2016)
2.3.2 Global Cloud-Based Contact Center Revenue and Market Share by Regions (2011-2016)
2.4 Global Cloud-Based Contact Center (Volume) by Application

3 USA Cloud-Based Contact Center (Volume, Value and Sales Price)
3.1 USA Cloud-Based Contact Center Sales and Value (2011-2016)
3.1.1 USA Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
3.1.2 USA Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
3.1.3 USA Cloud-Based Contact Center Sales Price Trend (2011-2016)
3.2 USA Cloud-Based Contact Center Sales and Market Share by Manufacturers
3.3 USA Cloud-Based Contact Center Sales and Market Share by Type
3.4 USA Cloud-Based Contact Center Sales and Market Share by Application

4 China Cloud-Based Contact Center (Volume, Value and Sales Price)
4.1 China Cloud-Based Contact Center Sales and Value (2011-2016)
4.1.1 China Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
4.1.2 China Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
4.1.3 China Cloud-Based Contact Center Sales Price Trend (2011-2016)
4.2 China Cloud-Based Contact Center Sales and Market Share by Manufacturers
4.3 China Cloud-Based Contact Center Sales and Market Share by Type
4.4 China Cloud-Based Contact Center Sales and Market Share by Application

5 Europe Cloud-Based Contact Center (Volume, Value and Sales Price)
5.1 Europe Cloud-Based Contact Center Sales and Value (2011-2016)
5.1.1 Europe Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
5.1.2 Europe Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
5.1.3 Europe Cloud-Based Contact Center Sales Price Trend (2011-2016)
5.2 Europe Cloud-Based Contact Center Sales and Market Share by Manufacturers
5.3 Europe Cloud-Based Contact Center Sales and Market Share by Type
5.4 Europe Cloud-Based Contact Center Sales and Market Share by Application

6 Japan Cloud-Based Contact Center (Volume, Value and Sales Price)
6.1 Japan Cloud-Based Contact Center Sales and Value (2011-2016)
6.1.1 Japan Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
6.1.2 Japan Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
6.1.3 Japan Cloud-Based Contact Center Sales Price Trend (2011-2016)
6.2 Japan Cloud-Based Contact Center Sales and Market Share by Manufacturers
6.3 Japan Cloud-Based Contact Center Sales and Market Share by Type
6.4 Japan Cloud-Based Contact Center Sales and Market Share by Application

7 Korea Cloud-Based Contact Center (Volume, Value and Sales Price)
7.1 Korea Cloud-Based Contact Center Sales and Value (2011-2016)
7.1.1 Korea Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
7.1.2 Korea Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
7.1.3 Korea Cloud-Based Contact Center Sales Price Trend (2011-2016)
7.2 Korea Cloud-Based Contact Center Sales and Market Share by Manufacturers
7.3 Korea Cloud-Based Contact Center Sales and Market Share by Type
7.4 Korea Cloud-Based Contact Center Sales and Market Share by Application

8 Taiwan Cloud-Based Contact Center (Volume, Value and Sales Price)
8.1 Taiwan Cloud-Based Contact Center Sales and Value (2011-2016)
8.1.1 Taiwan Cloud-Based Contact Center Sales and Growth Rate (2011-2016)
8.1.2 Taiwan Cloud-Based Contact Center Revenue and Growth Rate (2011-2016)
8.1.3 Taiwan Cloud-Based Contact Center Sales Price Trend (2011-2016)
8.2 Taiwan Cloud-Based Contact Center Sales and Market Share by Manufacturers
8.3 Taiwan Cloud-Based Contact Center Sales and Market Share by Type
8.4 Taiwan Cloud-Based Contact Center Sales and Market Share by Application

9 Global Cloud-Based Contact Center Manufacturers Analysis
9.1 8x8, Inc.
9.1.1 Company Basic Information, Manufacturing Base and Competitors
9.1.2 Cloud-Based Contact Center Product Type, Application and Specification
9.1.2.1 Type I
9.1.2.2 Type II
9.1.3 8x8, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.1.4 Main Business/Business Overview
9.2 Five9, Inc.
9.2.1 Company Basic Information, Manufacturing Base and Competitors
9.2.2 124 Product Type, Application and Specification
9.2.2.1 Type I
9.2.2.2 Type II
9.2.3 Five9, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.2.4 Main Business/Business Overview
9.3 Cisco Systems, Inc.
9.3.1 Company Basic Information, Manufacturing Base and Competitors
9.3.2 146 Product Type, Application and Specification
9.3.2.1 Type I
9.3.2.2 Type II
9.3.3 Cisco Systems, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.3.4 Main Business/Business Overview
9.4 Genesys Telecommunications Laboratories, Inc.
9.4.1 Company Basic Information, Manufacturing Base and Competitors
9.4.2 Nov Product Type, Application and Specification
9.4.2.1 Type I
9.4.2.2 Type II
9.4.3 Genesys Telecommunications Laboratories, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.4.4 Main Business/Business Overview
9.5 Oracle Corporation
9.5.1 Company Basic Information, Manufacturing Base and Competitors
9.5.2 Product Type, Application and Specification
9.5.2.1 Type I
9.5.2.2 Type II
9.5.3 Oracle Corporation Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.5.4 Main Business/Business Overview
9.6 Nice-Systems Ltd.
9.6.1 Company Basic Information, Manufacturing Base and Competitors
9.6.2 Million USD Product Type, Application and Specification
9.6.2.1 Type I
9.6.2.2 Type II
9.6.3 Nice-Systems Ltd. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.6.4 Main Business/Business Overview
9.7 Newvoicemedia
9.7.1 Company Basic Information, Manufacturing Base and Competitors
9.7.2 Electronics Product Type, Application and Specification
9.7.2.1 Type I
9.7.2.2 Type II
9.7.3 Newvoicemedia Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.7.4 Main Business/Business Overview
9.8 3CLogic
9.8.1 Company Basic Information, Manufacturing Base and Competitors
9.8.2 Product Type, Application and Specification
9.8.2.1 Type I
9.8.2.2 Type II
9.8.3 3CLogic Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.8.4 Main Business/Business Overview
9.9 Connect First, Inc.
9.9.1 Company Basic Information, Manufacturing Base and Competitors
9.9.2 Product Type, Application and Specification
9.9.2.1 Type I
9.9.2.2 Type II
9.9.3 Connect First, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.9.4 Main Business/Business Overview
9.10 Aspect Software Parent Inc.
9.10.1 Company Basic Information, Manufacturing Base and Competitors
9.10.2 Product Type, Application and Specification
9.10.2.1 Type I
9.10.2.2 Type II
9.10.3 Aspect Software Parent Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
9.10.4 Main Business/Business Overview

10 Cloud-Based Contact Center Maufacturing Cost Analysis
10.1 Cloud-Based Contact Center Key Raw Materials Analysis
10.1.1 Key Raw Materials
10.1.2 Price Trend of Key Raw Materials
10.1.3 Key Suppliers of Raw Materials
10.1.4 Market Concentration Rate of Raw Materials
10.2 Proportion of Manufacturing Cost Structure
10.2.1 Raw Materials
10.2.2 Labor Cost
10.2.3 Manufacturing Process Analysis of Cloud-Based Contact Center

11 Industrial Chain, Sourcing Strategy and Downstream Buyers
11.1 Cloud-Based Contact Center Industrial Chain Analysis
11.2 Upstream Raw Materials Sourcing
11.3 Raw Materials Sources of Cloud-Based Contact Center Major Manufacturers in 2015
11.4 Downstream Buyers

12 Marketing Strategy Analysis, Distributors/Traders
12.1 Marketing Channel
12.1.1 Direct Marketing
12.1.2 Indirect Marketing
12.1.3 Marketing Channel Development Trend
12.2 Market Positioning
12.2.1 Pricing Strategy
12.2.2 Brand Strategy
12.2.3 Target Client
12.3 Distributors/Traders List

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes Threat
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs/Customer Preference Change
13.3 Economic/Political Environmental Change

14 Global Cloud-Based Contact Center Market Forecast (2016-2021)
14.1 Global Cloud-Based Contact Center Sales, Revenue Forecast (2016-2021)
14.2 Global Cloud-Based Contact Center Sales Forecast by Regions (2016-2021)
14.3 Global Cloud-Based Contact Center Sales Forecast by Type (2016-2021)
14.4 Global Cloud-Based Contact Center Sales Forecast by Application (2016-2021)

15 Appendix

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