The legal process outsourcing (LPO) market, often seen as simply a part of the larger knowledge process outsourcing (KPO) industry, is on the verge of a major breakthrough. The last few months have seen a number of landmark deals announced, and vendors are bullish about the prospects for a sustained period of growth. This report aims to examine the reasons behind the rise of LPO, investigate how offshore delivery models are contributing to the rise in demand for LPO services, and provide an overview of the leading vendors in the sector.
Table Of Contents :
THE RISE OF LPO
The maturing LPO market
Law firms have been reluctant to embrace LPO
What is LPO?
Blurring the boundaries
The impact of the recession on the legal industry
THE IMPORTANCE OF OFFSHORE DELIVERY TO LPO
The same or better quality from low-cost locations
India is the leading location for offshore LPO delivery
Secondary delivery locations are emerging
A consolidated market
KPO specialists with strong LPO capabilities
Offshore outsourcers providing LPO services
Captive operations of law firms
Obstacles to law firms setting up in India
The changing nature of the legal industry
Recommendations for LPO-focused providers
Recommendations for offshore outsourcers providing LPO services
Recommendations for law firms
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