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Outsourcing in the UK and Ireland available through Bharatbook.com

Press Release   •   Feb 14, 2011 16:10 IST

Features and benefits

* Results of the world's largest primary research project on customer satisfaction with outsourced service provision in the UK and Ireland.
* Analysis of activity by region, industry and service type in the UK and Ireland's outsourcing market.

Highlights

The IT and business process outsourcing (BPO) market in the UK and Ireland was worth $52bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the outsourcing industry today.

Your key questions answered

* Which outsourced service providers provide the highest levels of customer satisfaction?
* Which factors do clients consider most important when assessing satisfaction with outsourced service delivery?

Table of Contents :

Executive Summary
Small players doing well on customer satisfaction
KPO vendors outperformed IT in terms of client satisfaction
UK positioned as second largest outsourcing market after US
Annual spend on outsourcing expected to reach $60bn by 2013 in the UK and Ireland
Central government playing a predominant role in outsourcing
Offshore providers appear on the top 10 list
OVERVIEW
Introduction
Summary
Methodology
Satisfaction criteria
Questionnaire design
SURVEY FINDINGS 2010: OVERALL SATISFACTION
Overall satisfaction ranking
SURVEY FINDINGS 2010: PERFORMANCE CRITERIA
Overview
Requirements awareness
Shared goals
Financial benefits
Risk mitigation
Partnership approach
Problem resolution
Corporate reputation
Skills and resources
Future orientation

For more information kindly visit
http://www.bharatbook.com/detail.asp?id=169852&rt=Outsourcing-in-the-UK-and-Ireland.html

Related Reports

UK IT outsourcing: opportunities in a recession
http://www.bharatbook.com/detail.asp?id=126493&rt=UK-IT-outsourcing-opportunities-in-a-recession.html

UK Market Trends: business process outsourcing
http://www.bharatbook.com/detail.asp?id=126036&rt=UK-Market-Trends-business-process-outsourcing.html

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Bharatbook added a new report on "Outsourcing in the UK and Ireland "The IT and business process outsourcing (BPO) market