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United States Cloud-Based Contact Center Market Research, Shares, Key Drivers, Opportunity and Forecast Report 2016

Press Release   •   Jan 05, 2017 16:35 IST

Recent research and the current scenario as well as future market potential of "United States Cloud-Based Contact Center Market Report 2016" globally.

Sales, means the sales volume of Cloud-Based Contact Center
Revenue, means the sales value of Cloud-Based Contact Center

This report studies sales (consumption) of Cloud-Based Contact Center in United States market, focuses on the top players, with sales, price, revenue and market share for each player, covering
8x8, Inc.
Five9, Inc.
Cisco Systems, Inc.
Genesys Telecommunications Laboratories, Inc.
Oracle Corporation
Nice-Systems Ltd.
Newvoicemedia
3CLogic
Connect First, Inc.
Aspect Software Parent Inc.

Split by product types, with sales, revenue, price, market share and growth rate of each type, can be divided into
Professional Services
Managed Services
Type III

Split by applications, this report focuses on sales, market share and growth rate of Cloud-Based Contact Center in each application, can be divided into
Call Routing And Queuing
Data Integration And Recording
Chat Quality And Monitoring
Real-Time Decision Making

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Table of Contents

United States Cloud-Based Contact Center Market Report 2016
1 Cloud-Based Contact Center Overview
1.1 Product Overview and Scope of Cloud-Based Contact Center
1.2 Classification of Cloud-Based Contact Center
1.2.1 Professional Services
1.2.2 Managed Services
1.2.3 Type III
1.3 Application of Cloud-Based Contact Center
1.3.1 Call Routing And Queuing
1.3.2 Data Integration And Recording
1.3.3 Chat Quality And Monitoring
1.3.4 Real-Time Decision Making
1.4 United States Market Size Sales (Value) and Revenue (Volume) of Cloud-Based Contact Center (2011-2021)
1.4.1 United States Cloud-Based Contact Center Sales and Growth Rate (2011-2021)
1.4.2 United States Cloud-Based Contact Center Revenue and Growth Rate (2011-2021)

2 United States Cloud-Based Contact Center Competition by Manufacturers
2.1 United States Cloud-Based Contact Center Sales and Market Share of Key Manufacturers (2015 and 2016)
2.2 United States Cloud-Based Contact Center Revenue and Share by Manufactures (2015 and 2016)
2.3 United States Cloud-Based Contact Center Average Price by Manufactures (2015 and 2016)
2.4 Cloud-Based Contact Center Market Competitive Situation and Trends
2.4.1 Cloud-Based Contact Center Market Concentration Rate
2.4.2 Cloud-Based Contact Center Market Share of Top 3 and Top 5 Manufacturers
2.4.3 Mergers & Acquisitions, Expansion

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3 United States Cloud-Based Contact Center Sales (Volume) and Revenue (Value) by Type (2011-2016)
3.1 United States Cloud-Based Contact Center Sales and Market Share by Type (2011-2016)
3.2 United States Cloud-Based Contact Center Revenue and Market Share by Type (2011-2016)
3.3 United States Cloud-Based Contact Center Price by Type (2011-2016)
3.4 United States Cloud-Based Contact Center Sales Growth Rate by Type (2011-2016)

4 United States Cloud-Based Contact Center Sales (Volume) by Application (2011-2016)
4.1 United States Cloud-Based Contact Center Sales and Market Share by Application (2011-2016)
4.2 United States Cloud-Based Contact Center Sales Growth Rate by Application (2011-2016)
4.3 Market Drivers and Opportunities

5 United States Cloud-Based Contact Center Manufacturers Profiles/Analysis
5.1 8x8, Inc.
5.1.1 Company Basic Information, Manufacturing Base and Competitors
5.1.2 Cloud-Based Contact Center Product Type, Application and Specification
5.1.2.1 Type I
5.1.2.2 Type II
5.1.3 8x8, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.1.4 Main Business/Business Overview
5.2 Five9, Inc.
5.2.2 Cloud-Based Contact Center Product Type, Application and Specification
5.2.2.1 Type I
5.2.2.2 Type II
5.2.3 Five9, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.2.4 Main Business/Business Overview
5.3 Cisco Systems, Inc.
5.3.2 Cloud-Based Contact Center Product Type, Application and Specification
5.3.2.1 Type I
5.3.2.2 Type II
5.3.3 Cisco Systems, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.3.4 Main Business/Business Overview
5.4 Genesys Telecommunications Laboratories, Inc.
5.4.2 Cloud-Based Contact Center Product Type, Application and Specification
5.4.2.1 Type I
5.4.2.2 Type II
5.4.3 Genesys Telecommunications Laboratories, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.4.4 Main Business/Business Overview
5.5 Oracle Corporation
5.5.2 Cloud-Based Contact Center Product Type, Application and Specification
5.5.2.1 Type I
5.5.2.2 Type II
5.5.3 Oracle Corporation Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.5.4 Main Business/Business Overview
5.6 Nice-Systems Ltd.
5.6.2 Cloud-Based Contact Center Product Type, Application and Specification
5.6.2.1 Type I
5.6.2.2 Type II
5.6.3 Nice-Systems Ltd. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.6.4 Main Business/Business Overview
5.7 Newvoicemedia
5.7.2 Cloud-Based Contact Center Product Type, Application and Specification
5.7.2.1 Type I
5.7.2.2 Type II
5.7.3 Newvoicemedia Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.7.4 Main Business/Business Overview
5.8 3CLogic
5.8.2 Cloud-Based Contact Center Product Type, Application and Specification
5.8.2.1 Type I
5.8.2.2 Type II
5.8.3 3CLogic Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.8.4 Main Business/Business Overview
5.9 Connect First, Inc.
5.9.2 Cloud-Based Contact Center Product Type, Application and Specification
5.9.2.1 Type I
5.9.2.2 Type II
5.9.3 Connect First, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.9.4 Main Business/Business Overview
5.10 Aspect Software Parent Inc.
5.10.2 Cloud-Based Contact Center Product Type, Application and Specification
5.10.2.1 Type I
5.10.2.2 Type II
5.10.3 Aspect Software Parent Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
5.10.4 Main Business/Business Overview

6 Cloud-Based Contact Center Manufacturing Cost Analysis
6.1 Cloud-Based Contact Center Key Raw Materials Analysis
6.1.1 Key Raw Materials
6.1.2 Price Trend of Key Raw Materials
6.1.3 Key Suppliers of Raw Materials
6.1.4 Market Concentration Rate of Raw Materials
6.2 Proportion of Manufacturing Cost Structure
6.2.1 Raw Materials
6.2.2 Labor Cost
6.2.3 Manufacturing Expenses
6.3 Manufacturing Process Analysis of Cloud-Based Contact Center

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