Improvement with STARwatch
Every part of every technical instrument has a certain lifespan. Coming close to the end of the lifespan, the part will still work, but the possibility is higher that it fails in the future. Also, external influences, improper use or the end of lifespan can reduce the reliability and system availability of a STAR Line instrument. The aim of STARwatch is to detect this point on parts of a STAR Line instrument. Once detected, the service organisation is informed and in cooperation with the customer, the part gets exchanged before it actually fails. This allows the customer to best fit the service interventions into his instrument schedule.
STARwatch is a service that significantly increases system availability of an instrument. This service is exclusively available for HAMILTON STAR Line instruments. STARwatch continuously monitors the condition of the dedicated Instrument. The captured data is automatically analysed, and when a critical pattern is recognised, the service organization is immediately informed to provide a pro-active intervention.
Advantages of STARwatch
Using the STARwatch software, working with an automation system in the laboratory becomes safer and more efficient.
- Increased system availability through pro-active intervention
- No workflow interruption
- Planable service visits
- Shorter service reaction time
- STARwatch is available as an option on service contracts or during warranty
About Hamilton Robotics
Hamilton Robotics designs and manufactures fully automated robotic systems for samples preparation and storage. The products range from unique, custom laboratory automation solutions (turnkey solutions) on standard applications validated through partnership programs with renowned biotechnology companies as well as OEM solutions to the top ten diagnostic companies. Hamilton Storage Technologies designs and manufactures cold storage systems for biobanking and other applications.