Zenitel

Mall Plaza uses IP Intercom to Anchor Command Center

News   •   Oct 05, 2016 10:43 CEST

A recent article in SDM magazine reported on a Zenitel success story in South America. Mall Plaza, a leading Latin American shopping chain, was able to centralize security and emergency operations, allowing for real time decision making under disaster scenarios.

A recent article in SDM magazine reported on a Zenitel success story in South America. Mall Plaza, a leading Latin American shopping chain, was able to centralize security and emergency operations, allowing for real time decision making under disaster scenarios.

Earthquake highlighted the need for action

Following the 8.8 magnitude earthquake that struck the central-southern region of Chile in 2010, it became increasingly apparent to Mall Plaza that they needed a command center capable of remotely running and centralizing the management of an emergency, and real time decision making.

Teamwork crucial to success

Zenitel, in cooperation with Schneider Electric, were the only vendors able to meet all the requirements specified by the client. The close cooperation and excellent work by both parties delivered a solution that improves operational efficiency, security, quality of information and emergency communications with all emergency services.

Standardized solution now in place

Mall Plaza currently operates 21 shopping centers in the region: 15 located in Chile, five in Peru, and one in Colombia, with five projects under development and due for opening during the next few years. Since the first project was finished, 14 other shopping centers have been migrated to the new platform, and 12 have been centralized in a Central Operations Center. Mall Plaza now has a standardized solution for all future shopping centers, allowing for continued savings in design and engineering.