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Customer Service Manager jobs and vacancies in Bucureșt (CSM) French Speaking

Press release   •   Mar 02, 2020 23:55 UTC

​Customer Service Manager Jobs and vacancies in Bucureșt

Our client is s redefining the technology solutions landscape as the thought leaders in Software Portfolio Management (SPM) services. By combining their commercial, technology, compliance and governance expertise into a balanced SPM service offering, They support their customers by ensuring their IT investments are cost-effectively roadmapped towards their unique business needs.

Customer Service Manager Jobs and vacancies in Bucureșt

Globally headquartered in Stans, Switzerland with a local presence in 82 countries, their 1,800 certified Software Portfolio Management consultants help customers optimize their software spend through their elite sales designations and deep-rooted relationships with top publishers such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.

They currently have a requirement for a French speaking Customer Service Manager to join the team.

Customer Service Manager Jobs and vacancies in Bucureșt

Responsibilities:

  • You will conduct business reviews with your customer stakeholders providing insight on; our clients Service usage, Microsoft / AWS Service usage and opportunities for spend optimization, new features or capabilities released within the technologies supported which could enable a goal within the customer business
  • You will provide escalation management for Critical and Major customer Incidents and Service Requests keeping your customer up-to-date on resolution progress
  • You will complete Root Cause Analysis of Critical and Major Incidents raised by customer to optimize experience for customer, our clients or partners.
  • You will provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth.
  • You will equip yourself and maintain up to date working knowledge of the technologies supported by Cloud Managed Services.
  • You will be responsible for Drive and accelerate spend adoption through advising customers on best practices for using our clients or Microsoft/AWS solutions.
  • You will relay market needs and requirements back to internal our clients Global Service teams for future Service and Solution development
  • You will mentor team members and assist them with their professional development
  • You will understand the information available from other Service teams to provide input to Account Business Plans to position SoftwareONE Services and Solutions
  • You will provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process
  • You will possess a detailed understanding of the end-to-end onboarding process for Cloud Managed Services customers
  • You will be considered an expert on PyraCloud, our clients Cloud management platform

Qualifications:

  • Background in Technology Services
  • Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously
  • Understands the implication of change though the implementation of technology to the business
  • Strong structural work methods, multitasking and time management skills
  • Excellent problem solving and assertive consultative skills
  • Excellent project management skills
  • Demonstrated experience in business process analysis• Confident individual that’s highly motivated and results oriented
  • Experience in Service Delivery Management
  • Ability to converse with senior customer stakeholders
  • Desire to work in fast-paced, challenging environment
  • Excellent communications skills with the ability to manage challenging conversations in a professional manner
  • Listening to customers, probing for business process pains and opportunities, in an effort to meet or exceed their expectations
  • Methodical Approach
  • Good presentation skills
  • You have a passion for technology and see cloud technologies as a challenge
  • Active listener and effective communicator
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Proven ability to influence others and lead customer engagements
  • Strong ownership, bias for action and willingness to role-up your sleeves

Apply

Are you looking to recruit or find a job in the following sectors ? 

Facilities Management, Engineering & Property

Human Resources and Recruitment

Information & Technology

Hospitality & Catering

Project Management

Finance & Insurance

Admin & Secretarial

Compliance & GDPR

Health & Safety

Construction

Social Care

Education

Retail

The please contact a member of the Peopable team on 0203 983 1983 and check out www.peopable.co.uk for further information on our services and offering to you. 

George Charalambous who is a qualified Electrical Maintenance Engineer, Supervisor and Manager so rest assured he will help you to fill any FM or Engineering role you have. 

George.charalambous@peopable.co.uk 

George.charalambous@peopable.ltd

Yannis Domvris is a seasoned, excuse the phrase Catering and Hospitality & FM recruitment professional who also has a strong background in Facilities Management recruitment along with an international reputation for providing excellence in the respective sectors. 

Yannis.domvris@peopable.co.uk

Yannis.domvris@peopable.ltd

Leon Amoako is diligent and dedicated recruitment professional who possesses a broad range of expertise covering the following sectors; business support, facilities management, engineering, sales and catering.He aims to provide both his  clients and candidates with a consistent level of service and care. His objective within industry is to establish himself as leader who changes perceptions, increases client satisfaction levels and ensures that the right people get into the right jobs.

leon.amoako@peopable.co.uk

leon.amoako@peopable.ltd

Paul Stephens covers the senior FM, Engineering and Technology sectors and having worked within these fields for over 22 years has a well known and respected name in the industries for providing the right people for the right positions.

Paul.stephens@peopable.co.uk

Paul.stephens@peopable.ltd

Cheryl Miller covers our admin support division and is an experienced and qualified senior administrator who has worked for various local authorities and private sector organisations over the years and also have a psychology and sociology to support her and her team in the deployment of non and qualified admin and secretarial professionals on a temporary and permanent basis. 

Cherryl.miller@peopable.co.uk

Cherryl.miller@peopable.ltd