Peopable Recruitment - It's all about people.

Facilities Operations Manager required

Press release   •   Jan 16, 2014 11:24 UTC

We are looking for a Regional Facilities Operations Manager for a large banking contract where you will be required to carry out the below duties, however the essential points are:-

·  Experience of managing large teams of 100+ with a five star front of house focus.

·  Experience of managing budgets and presenting financial MI;

·  Business case writing skills and project management.

·  Motivate, Lead and Support site teams to exceed Client’s service expectation.

·  Hold a genuine interest and passion in working with and helping all customers and fellow colleagues.

·  Ensure a consistent and high standard of front of house services with a culture of delivering above and beyond for Client and customer at all times.

·  Ensure that the region performs financially to agree budgeted levels.

·  Ensure that all service lines: Reception, Telephony (switchboard & reservations), Customer Liaison, Event Management, Loading Bay’s & Logistics, Audio Visual and Property Management support is delivered to the highest standard and is reviewed regularly to ensure that it is still meeting the business needs.

·  Build strong relationships with the banks Area Property Operations Managers,  Area Property Managers, FOH Leads and Contract Management team, to become a trusted partner of choice.

·  Engage and build professional relationships with the other Regional Operation Managers and proactively network with colleagues.

·  Ensure all front of house services are delivered in accordance to the Standard Operating Procedures.

·  Maintain the Standard Operating Procedures ensuring team members are updated and re-trained as and when necessary.

·  Identify any training requirements and development needs for all site team

Management Information

·  To be responsible for your regional budget and undertake a monthly review of the Budget Billing in conjunction with Business Support Co-ordinator.

·  To support the Account Director in the preparation of the annual budgets for our Client.

·  To undertake the monthly review and completion of payroll and authorise the expenditure.

·  To control expenses in accordance with the Expenses Policy.

·  Identify opportunities for cost savings across the contract.

·  Collate and complete all necessary administration and management information necessary to produce Monthly Management Reports from relevant Site teams for the Account Director.

·  Ensure all operational paperwork, documentation and forms are completed as necessary and specified, and distributed as instructed

·  Ensure the teams are delivering to the expected standard on all SLA’s and KPI’s setting action plans against any discrepancies

Essential Experience / Abilities
  • A minimum of 3 years senior managerial experience within a regional Customer Services / Corporate environment.
  • Proven experience of budget management and financial planning
  • Ability to write and present business cases to senior clients
  • Management of large teams of over 100 team members and managers
  • Immaculate personal presentation endorsing our clients five star image.
  • A background of multiple client and stakeholder management.
  • Proven experience of Customer Service delivery and Client Relationship building.
  • Proven experience in managing and developing a team through setting SMART objectives.
  • Excellent time management and organisational skills.
  • Proactive and can-do attitude.
  • The ability to be flexible, decisive and quick-thinking.
  • The ability to handle complaints and difficult situations in a patient, calm and effective way.
  • Ability to deliver timely solutions to client requests (in a systematic manner).
  • Ability to deal with multiple requests simultaneously.
  • Computer literate (Word, Excel, PowerPoint, e-mai) and excellent administration skills.
  • Knowledge of software systems for Visitor booking/ Helpdesk / Switchboard / Meeting room bookings etc.
  • Clear, confident communication skills.
  • Team player.

·  Be innovative, identifying improvements and smarter ways of working.

  • Be inspirational to your direct reports and the wider client services team.

Established over three and a half years ago FM JoB Search became a market leading facilities management, property and building maintenance engineering job board medium offering free advertising to recruiters and jobseekers access to the best jobs.

September 2013 a new chapter begins for FM JoB Search with the transformation from a leading job board to a recruitment firm focused on the facilities management, property and building maintenance engineering.

We have 8 divisions, including facilities management, building maintenance engineering, datacentre engineering, project management and soft services.

All our consultants come from the respective industries and are very passionate about delivering a first class service to clients and candidates alike.  When dealing with FM JoB Search Ltd, you will get a first class service and cvs of candidates that are relevant for your jobs.