​Flexible Service Desk for all our customers

Merit Service Desk is our support solution that has so far been reserved for our Merit Operations customers. Since the solution has proven to be very flexible, we are expanding its use so that all our customers will manage their support requests this way.

The major advantage of Merit Servicedesk is that it allows customers to send requests to us as regular e-mails that automatically registers as tickets in Merit Service Desk. It is also possible to log in to a web interface and manage everything related to the tickets from there. For instance, the web interface provides the opportunity to create reports that show trends in tickets and how Merit delivers compared to SLA (Service Level Agreement).

The solution can easily be linked to our other Merit Operation services that offer related services detecting and handling errors through automatic and manual monitoring, analysis, and ensuring that errors are avoided in the future. All Merit Operations services will be easily available for MFS customers who want even better control over their processes and to ensure stable operation.

The transition to one support system that handles all our customers' issues means that our work will become easier, which we hope our customers will notice in terms of better and faster service.

The transition will take place continuously and you will be contacted by us when it is time for you to switch to Merit Service Desk.

If you wish to start using Merit Service Desk now, you are welcome to let us know by sending an e-mail to servicedesk@meritglobe.com and we will arrange it for you.