Skip to main content

ISS presents its 2020 Vision for the Future of FM

Pressmeddelande   •   Nov 14, 2011 08:42 CET

Copenhagen, November 11 2011

ISS and The Copenhagen Institute for Futures Studies (CIFS) have carried out a study on the future of Facility Management (FM) seen in a global perspective. The study is based on four scenarios where the backbone of the research is a survey involving more than 300 senior executives from ISS and 50 specialists from the Global FM network. Furthermore, the research includes workshops and in-depth interviews with key industry spokespersons.

Peter Ankerstjerne, Group Marketing Director at ISS said: The objective of the study is to
develop a set of global scenarios for the future of the FM industry and to bring awareness about the future trends, uncertainties and opportunities that will have the greatest impact on the
industry. We launched the study at the IFMA World Workplace Conference and Expo in Phoenix, Arizona, USA last month and the feedback has been very positive.”

The industry in 2020 will be very different from what it is today and the FM industry is
professionalising while new technologies, regulations and customer requirements are reshaping the business. Sustainability will continue to be an important trend over the next decade. Global warming, environmental challenges and resource scarcity remain topics of great interest for the FM and services industry. Sustainability challenges include energy usage, water and waste management and indoor ecology.

Technological development will towards 2020 be shaped by several effects including: new
material technologies, increased use of autonomous robotics, the Internet and improved data collection, storage, analysis and data-mining.

Sustainability and technological development have significant potential transformative roles in labour markets and impact on how the FM industry is organised. But the extent to which societies will prioritise sustainability and how fast we will adapt new technologies is highly uncertain.

For media enquiries:

Sidsel Geisler Andersen, Media Relations Manager at ISS +45 3817 6241

For enquiries concerning the ISS 2020 study:

Peter Ankerstjerne, Group Marketing Director at ISS + 45 2338 0830

Jeffrey Scott Saunders, Director at CIFS +45 3347 8065


About ISS
The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading Facility Services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, Property and Support Services as well as Facility Management. Global revenue amounted to DKK 74 billion in 2010 and ISS now has more than 540,000 employees and local operations in more than 50 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector customers. For more information on the ISS Group, visit


ISS Facility Services AB är Sveriges och Nordens största tjänsteföretag med 12 000 respektive 46 000 medarbetare. Svensk omsättning är 5 miljarder SEK och kommer från en mängd tjänsteområden som bl a facility management, städtjänster, mat och dryck, kontorstjänster, fastighetstjänster och transporttjänster. ISS Facility Services AB ingår i ISS A/S som ägs av EQT och Goldman Sachs. Koncernen har 530 000 anställda i mer än 50 länder, vilket gör oss till världens fjärde största privata arbetsgivare.

Bifogade filer


Kommentarer (0)

Lägg till kommentar


Agree With Privacy Policy