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ISS reports improved corporate responsibility

Pressmeddelande   •   Mar 12, 2012 14:15 CET

ISS A/S has released its annual Corporate Responsibility Report (CR Report). In 2011, ISS’ CR performance improved over a broad set of measures. The ‘lost time incidents frequency’ decreased by 23%, CO2 emissions from ISS’ leased vehicles was reduced by 4%, and almost 12,000 new jobs were created across the world during 2011.

The report covers ISS’ worldwide focus areas for the 2011 fiscal year and is built around ISS prioritised Corporate Responsibility issues which are labour rights, human rights, environment and anti-corruption. Through the company strategy, ‘The ISS Way’ ISS is committed to being the best Facility Services company in the world. Achieving this vision depends on ISS’ ability to win in the marketplace, the workplace, and the community - Corporate Responsibility plays a central role in each of these fields.

Joseph Nazareth, Head of ISS Group Health, Safety & Environment and Corporate Responsibility, commented:

“We are very pleased that our CR performance improved over a broad set of measures in 2011. Our lost time incidents frequency was reduced as well as CO2 emissions from our leased vehicles. ISS is focused on meeting our customers’ needs, including improving performance and reducing risks related to CR. We are particularly persistent in our efforts to reach our goal of zero fatalities among our more than 530,000 employees. We think of colleagues as members of our family – and we want our family to be safe.”

Highlights from the CR Report 2011 include:

• Work related injuries resulting in time away from work - ‘Lost Time Incidents Frequency’ decreased by 23%.

• In 2011, CO2 emissions from ISS’ leased vehicles (gm/km) was reduced by 4% - the target is to reduce CO2 emissions from ISS’ leased vehicles (gm/km) over the leasing period of 4 years by 15%.

• ISS created almost 12,000 new jobs across the world during 2011.

• ISS had a goal of carrying out audits in at least 20% of the countries ISS operates in regarding compliance with child labour and working time regulations. This goal was exceeded as ISS in 2011 carried out internal audits in 30% of the countries ISS’ operates in.

• We offered more than 190,000 employees, over one third of our workforce, the opportunity to express their opinion of working for ISS.

Issuing ISS’ first CR report in 2010 has enabled ISS to track its CR progress in 2011. ISS is building a solid foundation for its future CR activities by addressing key social, safety and environmental impacts and opportunities.

ISS is proactively demonstrating that the company wants to influence global responsibility efforts through CR endeavours and continued efforts to act responsibly and transparently.

ISS has chosen a principles-based approach to Corporate Responsibility, integrating universally accepted principles into the way ISS conducts its business. This approach comes recommended by the United Nations Global Compact (UNGC), to which ISS has been a signatory and supporter since its inception in 1999.

For media enquiries
Kenth Kærhøg, Head of Group Communications, +45 38 17 62 05

For CR enquiries
Joseph Nazareth, Head of Group Health, Safety & Environment and Corporate Responsibility,
+45 38 17 63 99

ISS Facility Services AB är Sveriges och Nordens största tjänsteföretag med 12 000 respektive 46 000 medarbetare. Svensk omsättning är 5 miljarder SEK och kommer från en mängd tjänsteområden som bl a facility management, städtjänster, mat och dryck, kontorstjänster, fastighetstjänster och transporttjänster. ISS Facility Services AB ingår i ISS A/S som ägs av EQT och Goldman Sachs. Koncernen har 530 000 anställda i mer än 50 länder, vilket gör oss till världens fjärde största privata arbetsgivare.

About the ISS Group The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading Facility Services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, Property and Support Services as well as Facility Management. Global revenue amounted to DKK 78 billion in 2011 and ISS now has more than 530,000 employees and local operations in more than 50 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector customers. For more information on the ISS Group, visit

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