CTF Newsletter no 2, 2018, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

FRONTLINE EMPLOYEES’ CONTRIBUTIONS AND ROLE IN SERVICE INNOVATION
Employees with continuous customer contact, frontline employees, play a key role in service innovation. By involving the frontline employees, management can create better conditions for attractive and realizable services. These are the findings in a new dissertation from CTF, Service Research Center, Karlstad University. Read more.

MARGARETA FRIMAN NEW PRO-VICE-CHANCELLOR AT KARLSTAD UNIVERSITY
Margareta Friman, Professor of Psychology at CTF, Service Research Center at Karlstad University, will be a new Pro-Vice-Chancellor at Karlstad University. Read more.

MARTIN SCHREIER NEW VISITING PROFESSOR AT CTF
Professor Martin Schreier was appointed Ander Visiting Professor at CTF in December 2017. In the beginning of May he visited CTF to meet with the researchers, and to give a seminar on customer empowerment and crowdsourcing. Read more.

NEW BOOK: QUALITY OF LIFE AND DAILY TRAVEL
The new book “Quality of Life and Daily Travel” describes the relationships between life satisfaction, well-being and daily travel. The authors discuss travel and quality of life to the built environment, travel mode choice, travel satisfaction and emotions, and presents case studies highlighting different aspects in daily travel and well-being. Margareta Friman and Lars, E Olsson, CTF, Service Research Center at Karlstad University, and Dick Ettema, Utrecht University, The Netherlands, are the editors. Read more.

WHAT IS SERVICE LOGIC?
What is service logic? What does it mean to manage and analyze organizations based on a perspective of service logic? Find out the answers in the new book “Service logic” by Professor Per Skålén at CTF, Service Research Center at Karlstad University. Read more.

KATRIN LÄTTMAN AWARDED PRIZE AT YOUNG RESEARCHER COMPETITION, TRA VISIONS 2018
On April 16th the EU-funded competition TRA VISIONS 2018 awarded prizes to its young researcher winners of the 2018 Transport Research Arena (TRA 2018). Young researchers from all over Europe submitted innovative concepts in order to enhance smart, sustainable and integrated transport and mobility of people and goods. Katrin Lättman, PhD student at CTF, came in second place in the cross-modal transport sector. Read more.

CTF BLOG: ISN’T THAT OBVIOUS?
Isn’t it obvious that women spend more money than men in the presence of a physically fit male employee? Isn’t it obvious that viewing an opposite-sex individual with an attractive face makes people more motivated to choose healthy rather than unhealthy foods? And, isn’t it obvious that restricting product touch in a store decreases rather than increases consumer spending? After all, these are all beliefs held by consumers and even marketing professors. But what if I told you that none of these seemingly self-evident “facts” were true? Read new blog post by Dr Tobias Otterbring.

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