Press release -
Korean Air is implementing a new passenger service system on Amadeus platform
On August 30, 2014, Korean Air will be implementing PSS, a new Passenger Service System, for an improved and highly efficient customer management.
Based on the Amadeus system, PSS is an integrated Passenger
system platform that brings flexible, user-friendly and accurate system
functions to Passenger Reservation, Ticketing, and Traffic.
It will additionally upgrade the data provision of Passenger marketing and sales, allowing for a comprehensive enhancement in Korean Air's customer support and management.
There will be a temporary system outage during the data migration where bookings and ticketing is planned unable for 8 hours. We highly recommend to check all queues beforehand and please note that GDS reminder message will be displayed.
All existing PNR will be automatically transferred into new PSS and we ask for your gracious understanding and cooperation as we transition into this new system.The change will take effect on Saturday the 30th of August at midnight and will not effect all routine transactions of the Korean Air. The new system is envisioned to offer quick and efficient performance.
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About Korean Air
Korean Air, established in 1969, is one of the world's top 20 airlines and carried more than 23 million passengers in 2013. Korean Air operates in excess of 200 flights per day to 126 cities in 45 countries on six continents with a fleet of 156 aircraft including nine A380s.
With its modern aircraft and over 20,000 professional employees, Korean Air offers customers safety, convenience and comfort. Korean Air’s award-winning offerings of Korean and Western meals and state-of-the-art inflight entertainment system provide passengers with a memorable inflight experience.
The airline serves six continents with more than 1,400 flights a week and is also a founding member of the Sky Team airline alliance which together with its 20 members, offers its 569 million annual passengers a worldwide system of more than 15,000 daily flights covering 1,064 destinations in 178 countries.
Korean Air introduced the double-decker A380 aircraft to its fleet in 2011 and made the interior more spacious than any other airline, with just 407 seats spread across three classes, with the top deck dedicated to ‘Prestige’ business class. The design also features the world’s first onboard ‘Duty Free Showcase’ and three bars and lounges.
More on Korean Air's programs, routes, frequencies and partners is available at www.koreanair.com.
