DHL together with Memnon Networks develops a new product for DHL Service Point, DHL Express Easy. In June 2010 the new product DHL Express Easy was rolled out commercially for the Swedish market. A new possibility to drop off at any DHL Service Point for consumer to consumer (C2C) international shipments. A seamless customer and agent experience.
DHL today principally targets the business-to-business customer segment. New segments with different needs like convenience and physical locations have been identified.