75% catch more calls with a wireless headset

Pressmeddelande   •   Jun 26, 2013 12:59 CEST

In a recent global survey by YouGov and Jabra, office and mobile workers in 12 countries* were asked about their office environment and what they consider to be the most significant challenges to their performance, efficiency and job satisfaction, and what they feel are the office tools and solutions most valuable to them.

Of all the items that influence an office environment, two thirds of the respondents in the survey mention that the phone hardware has a significant impact on their job satisfaction. And with the vast majority of the respondents spending more than an hour on the phone each day it is clearly important that their phone equipment lends the optimal amount of comfort, mobility and efficiency. Here, the use of a headset makes a difference: 7 out of 10 feel more efficient with their corded headset, which increases to a full 75 percent in Sweden for the wireless headset users, who also feel free to perform their tasks on top of getting more done.

With 63 percent of office workers’ job satisfaction depending on the type of phone used it’s definitely worth paying attention to. Also because it increases the overall work efficiency and job performance, with 62 percent catching more calls using a corded headset, which jumps to a whopping 75 percent when using a wireless headset. At the other end of the scale more than half of the employees using a traditional handset say they feel hindered in performing regular office tasks and would have the potential to be more efficient if they were equipped with a headset at work.

“Efficiency and increased mobility are the key benefits we see in users of wireless headsets”, says Holger Reisinger, Jabra Vice President of Marketing, Products and Alliances and continues: “More and more workers are multitasking; handling phone calls while operating a PC or moving around the office at the same time. With a wireless headset you have an increased work radius, which makes the worker ‘task centric’ instead of ‘phone centric’. I think 75 percent more calls for the wireless headset users speaks for itself.”

How to meet the demands of tomorrow’s working environment

There is general agreement among the respondents in all 12 countries that they would like for their next headset to be wireless, and that a high sound quality and comfort are key priorities. And the wireless demand seems to be catching on around the world, with 57 percent of office workers globally already having a wireless headset, a solution which offers the user, the possibility to move around the office or maybe even answer calls when on the road or in transport to and from meetings.

“Employers who embrace this trend and empower this new generation of workers are likely to reap the benefits in terms of increased productivity and higher employee motivation - a dynamic, engaged and capable new force for their business – fulfilling the potential of the worker as well as their business”, says Holger Reisinger.

The things people do while on the phone

On a more curious note, the survey revealed some of the things people do, while on the phone. The vast majority of the respondents are looking things up on the computer – but drawing doodles, gesticulating with their hands and making a stop by the printer, were very popular as well. This confirms the need for mobile equipment as many of the respondents perform their basic tasks more than 2.5 meters from their work station.


In November 2012, Jabra, a world leader in hands-free communication solutions and the international research agency YouGov carried out a worldwide* survey amongst 11.906 office and mobile workers between the ages of 18-69.The purpose of the survey was to chart the real and perceptual differences and attitudes towards headset use in the office and the focus work-environmental issues in these countries.


About Jabra

Jabra is the brand of GN Netcom, a subsidiary of GN Store Nord A/S (GN) - listed on NASDAQ OMX. Jabra employs approximately 900 people worldwide and in 2012 produced an annual revenue which amounted to DKK 2,355 million. Jabra is a world leader in the development, manufacturing, and marketing of a broad range of hands-free communications solutions. With a reputation for innovation, reliability, and ease of use that goes back more than two decades, Jabra’s consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.