Spanair

Spanair sets up an Assistance Centre for relatives in Madrid in the Tryp Alameda Hotel

Pressmeddelande   •   Sep 02, 2008 10:12 CEST

Formed by a team of four volunteers the centre will support the families to
arrange the advance payment for the compensations of injured and relatives of
the victims


Palma de Mallorca, 1st September 2008. Tomorrow, 2sd of September, Spanair will
set up an Assistance Centre for relatives in the Tryp Alameda Hotel, in Avda. de
Logroño 100.

From 09.00 am to 06.00 pm, from Monday to Friday, four volunteers of the
Spanair's Special Assistance Team (SAT) will attend the families in whatever
they may need, offering the psychological assistance, information and support to
arrange the advance payment for the compensations for the amount of 25.000€ for
the initial expenses that the injured or legal beneficiaries of the victims may
incur. For this particular instance, Spanair has decided to exceed the legal
minimum amount of around 17.200€.

To contact the Madrid office of the Assistance Centre for Relatives in the Tryp
Alameda Hotel, the injured and families of the victims will have temporally the
same free telephone number and the same e-mail set up previously for Family
Assistance Call Centre (CAF), 900 850 092 and caf@spanair.es.

In conjunction with the Madrid office, Spanair has also set up an office of
Assistance Centre fin Tryp Iberia Hotel in Las Palmas de Gran Canaria, (calle
Alcalá José Ramírez Bethencourt, 8). The opening hours are from 8.30 am to 16.30
pm uninterrupted, from Monday to Friday.

Since the 26 of August, in parallel with the other centres, the Family
Assistance Call Centre (CAF) is working to assist the injured and relatives of
the victims in order to redirect all queries to the adequate channels. Since its
setup, it has received more than 600 calls.

Contact:
Corporate Communications Department

Adolfo Lázaro
+34 971 74 51 70
+34 690 676 257

Ana Martín-Pintado
+34 971 74 51 70
+34 618 256 984