Teleopti AB

Teleopti and KnoahSoft Align to Deliver Improved Contact Center Agent Performance

Pressmeddelande   •   Okt 14, 2010 13:18 CEST

Teleopti and KnoahSoft Align to Deliver Improved Contact Center Agent Performance

Companies Unveil Comprehensive Workforce Optimization Software Partnership

 

Stockholm, Sweden — Teleopti, a leading provider of strategic workforce management solutions, today announced that it has entered into a strategic alliance with KnoahSoft, a leading provider of VoIP-based call recording, agent performance management and analytical tools for contact centers.

The two companies have formed an alliance which will provide SMB and enterprise customers with a scalable, comprehensive suite of call recording, quality assurance and workforce management solutions for contact centers.

”The alliance with KnoahSoft is further confirmation that our openness and strong belief in the best of breed-approach is correct. Since we decided to include the SDK (Software Development Kit), enabling 3rd party integrations and add on development in every delivery of Teleopti CCC, we have seen more and more integrations taking place. The alliance with KnoahSoft puts a stamp of approval on this integration, which offers joint customers a new and strong WFO offering,” says Olle Düring CEO Teleopti.

Teleopti CCC is a world class workforce management solution that encompasses everything that’s needed to deliver outstanding agent and management performance in the contact center. The base package includes forecasting, agent management, automatic scheduling and reporting. Numerous options to further tailor Teleopti CCC into the contact center include real-time tools, agent self-service, WFO integration, payroll integration and third party add-on modules.

“The alliance between KnoahSoft and Teleopti will enable both companies to leverage their best of breed technologies in an integrated fashion and provide a comprehensive, cost effective alternative to the more expensive WFO suites,” said Sri Myneni, CEO of KnoahSoft.

                      KnoahSoft’s Harmony helps businesses improve customer satisfaction and increase operational awareness by providing IP-based contact centers with a low-cost, modular web-based solution. Built for VoIP from the ground up, Harmony supports call recording, quality and performance management initiatives by enabling collaborative work environments. Harmony gives all contact center constituencies – executives, managers, supervisors, QA specialists, coaches and agents – the information they need to do their jobs.  

As a result of this new partnership, KnoahSoft may now serve as a single point of contact for partners and customers engaged in WFO initiatives for the contact center. KnoahSoft has recently expanded its global presence and now has local resources in North America, Europe, India and Asia-Pacific.

To learn more about Teleopti CCC and view the new Teleopti CCC interactive demo, visit www.teleopti.com. To learn more about KnoahSoft’s Harmony product and to view an online demo, visit www.knoahsoft.com.

 

About Teleopti

Teleopti is the leading provider of solutions for strategic Workforce and Performance Management as well as Telecom Expense Management. The company is renowned for developing advanced and user-friendly solutions based on clients’ requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service. Established in Stockholm, Sweden in 1992, Teleopti operates through a comprehensive network of partners and has certified solutions with Avaya IQ (part of the Avaya  Interaction Center), Avaya CMS, Cisco UCCE, Nortel CC and Symposium, Genesys CTI, Aastra/Ericsson Solidus eCare, Telia Callguide and Altitude uCI. For further information please visit www.teleopti.com or email info@teleopti.com.

 

About KnoahSoft

KnoahSoft Harmony delivers 100% call recording, with web-based quality management, reporting, analytics, coaching, elearning and survey solutions to contact centers to stay secure, compliant, improve performance and remain competitive. Offering the latest enterprise application technology tuned to the contact center environment, KnoahSoft is known for its affordable, award-winning products, global footprint, on-demand scalability and outstanding support. KnoahSoft is an Avaya DevConnect Gold member and Technology Partners of Cisco and Genesys .For more information, visit www.knoahsoft.com or call 702-722-5000, Option 1.