Today’s managers are seldom tied to an office chair, a desk or a computer screen. Always on the go, they need tools that help them keep an eye on their operations when and from wherever they choose. For these contact centre managers there is a groundbreaking new solution that easily fits into their pocket and the way they work. Introducing Teleopti CCC Anywhere, designed with the needs of modern managers and supervisors in mind! It provides a quick glance at the most important intraday performance reports directly from a mobile web browser.
A productive user experience for today’s manager Teleopti CCC Anywhere was developed from the ground up to perform on the mobile web browsers of today’s smartphones. Its clean interface and modern user experience are optimized for the small high resolution screens and advanced functionality of these devices. Intuitive navigation and natural touch gestures allow you to get things done quickly, easily and with style.
Stay ahead of the curve
The available reports let you keep track of developing trends, measure your contact centre’s availability and SLA, and be notified if resources are not present as planned. The reports below are available per interval or per day, for one skill or all:
- Forecasted and Actual Calls
- Answered and Abandoned Calls
- Scheduled and Actual Agents
- Service Level
“We have seen mobile devices and web applications become more and more common in the hands of our customers. Teleopti CCC Anywhere is an important step for bringing what’s really important for staying in control of operations directly to their mobile devices”, says Enri Bimbashi, Product Manager at Teleopti
Wherever you are, stay close to your business!
Teleopti is the leading provider of solutions for strategic Workforce and Performance Management as well as Telecom Expense Management. The company is renowned for developing advanced and user-friendly solutions based on clients’ requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service.
Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners. For further information please visit www.teleopti.com.