3gamma Insights - Realising the benefits of a multi-sourced IT delivery

In today’s IT outsourcing market, there is an abundance of highly specialised IT service providers and solutions available, IT needs to manage and integrate these into existing delivery models. Combined with price pressures, commoditisation of cloud services and delivery models, multi-sourcing have become commonplace. In the light of this, IT needs to become a strong service integrator.

Successful IT organisations focus on the customers’ needs. They create a truly service-oriented organisation that is supported by the right technical pre-requisites, a well-tailored delivery model, and stringent fit-for-purpose delivery methods. A foundation for this is the ability to successfully manage the IT service provider portfolio: defining clear responsibilities, building collaborative relationships and ensuring strong financial control.

The process of establishing the service integration capability needs to be initiated early on in the IT outsourcing initiative. It is not something that starts after the transition, it needs to be planned and executed in conjunction with the strategy and through the IT sourcing life-cycle. In this edition of 3gamma Insights we discuss different perspectives on service integration and realising the true potential of multi-sourcing.

Successfully integrating the multi-sourced environment

With increased multi-sourcing, organisations require a comprehensive service integration capability to achieve their business, financial and quality objectives. Common challenges include…

Are you getting stuck in the blame game?

Service integration is becoming more common with the increase in multi-sourcing, hybrid-cloud and off-shored services. There’s a growing need for organisations to have a service integration and…

Successful transition of business application services

Across many businesses, the way in which support for its key applications is provided has changed over the past few years. It has evolved from a model involving a combination of largely…

Unleashing IT's potential – delivering corporate value through agile IT sourcing

In a fast-paced economy IT organisations must have the ability to continuously acquire and integrate new capabilities in order to support the business strategy, increase flexibility and improve…