KMT Robotic Solutions AB live with Microsoft Dynamics CRM from Infocube

Global leader in robotic flexible material waterjet cutting systems – KMT Robotic Solutions AB is now live with Microsoft Dynamics CRM. The Infocube project team has been working tightly integrated with KMT during the implementation. In total 46 users are live and the project now moves into next phase where the sales processes might be implemented in the system.

The implementation has been a XRM-project where we implemented a system for maintaining and supporting KMT’s machines and which customers they have been delivered to. KMT also handle claims and failure reports in Microsoft CRM, which helps them to get a full overview of the customers and suppliers. In order to get full control over their claims all service e-mails are integrated into CRM which makes it possible to escalate cases and automatic convert these e-mails into claims. This has been built in CRM workflows and have been possible through the unique flexible  architecture of Dynamics CRM

About KMT Robotic Solutions AB:
KMT Robotic Solutions is the global leader in robotic flexible waterjet cutting systems. We work continuously to advance our technology to deliver outstanding value while providing legendary customer support. From initial inquiry through long term operation of your solution, KMT wants to be your partner in robotic waterjet cutting system.

About Infocube:
Infocube is a leading ERP, CRM and BI consulting company with over 620 clients in 21 countries. With 6 branch offices in Sweden and USA, Infocube delivers software and services to companies in industries like Manufacturing, Distribution, Fashion and Construction & Civil Engineering.

About Microsoft Dynamics CRM:
Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing and Service/Help desk. The product includes a very flexible toolbox which lets the customer to change the system in order to mainstream their own processes. This makes Dynamics CRM one of the most flexible CRM-system on the market. Dynamics CRM 2011 can either be installed locally or delivered mobile as a cloud based solution.

For more information, please contact David Axelsson, COO for Dynamics within Infocube. Phone: +46 709 83 96 16 / E-mail: David.Axelsson@infocube.se