MCI NORDICS WINS MCI CUSTOMER SATISFACTION AWARD 2015

MCI Nordics, with offices in Sweden and Denmark and representatives in Norway and Finland, are proud to have won this prestigious award for excellent client service in 2015.

With a Net Promoter Score® of 77%, MCI Nordics outperformed all 60+ MCI offices this year.

MCI Nordics was especially recognized for the quality of its teams as a key driver of customer loyalty. The overall score of 77 is a higher score than some of the world’s best-loved brands, including Apple, who gained a score of 72 in their latest survey!

“The sustainability of MCI as a long-term business is contingent on the value the company brings to our clients,” said Thomas Wüthrich, Regional Managing Director, MCI Nordics. “Our award win is testament to the growing presence of MCI in the Nordics region, and capacity to serve our clients’ meetings, events and congresses needs across the entire region, while always going the extra mile.”

MCI launched its global client satisfaction measurement programme in 2012. Inspired by the Net Promoter Score® methodology, MCI implemented a formal, systematic and proactive measurement process based on criteria that drive the customer experience working with MCI: quality of services, quality of relationship, right team, value for money and willingness to recommend.