London, 18 January 2012 – Ricoh Europe today announced the company has again been named a Leader in the “IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis.”[1] This is the second year of the report.

The latest analysis compares 11 hardcopy vendors participating in the worldwide managed print services (MPS) market. IDC’s detailed MPS definition emphasises proactive management of customers’ imaging and printing environment, continuous improvement of that environment, and change management.

As a Leader, Ricoh achieved high scores in both the strategic and capabilities categories. “Ricoh’s development of its global scope (consistent global structure, governance and process) is one of its biggest differentiators,” states the report, authored by IDC’s Holly Muscolino, Research Director for the Hardcopy Peripherals: Software and Services program. “The company’s structured approach to MDS delivery is also distinctive.”

Ricoh has leveraged its deep, global experience to shape its Managed Document Services (MDS) strategy for addressing pressing customer concerns in MPS, including cost control, environmental sustainability, information security and governance, business process efficiency, organisational change management, information worker (iWorker) productivity, information optimisation and strategic infrastructure.

Ricoh MDS is a globally cohesive approach to executing Ricoh programmes based entirely on the ways clients prefer to do business. Its streamlined delivery framework – Understand, Improve, Transform, Govern and Optimise – strengthens the three stages of partnership engagement: Project Management, Service Management and Organisational Change Management.

“While competitive MPS offerings focus tightly on devices and print management, Ricoh MDS addresses the business practices surrounding the management of both print and electronic information,” said Martin Hurley, Vice President and General Manager, Outsourcing Services, Ricoh Europe. “Ricoh MDS teams work to understand how each enterprise accesses, uses and stores information. Then we adapt and optimise those processes to make them more secure, more efficient and more effective.”

Ricoh has delivered custom MDS solutions to customers around the world. For customer success stories on Ricoh’s MDS approach, visit www.ricoh-europe.com/services-solutions/knowledge-base/customer-case-studies/.

[1] “IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis,” Doc # 232135 December 2011.

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