Seminarium: Mitigating Service Desk inefficiencies with automation

Since the businesses move into a Services-First world, optimizing the offered services, to either clients or employees, is simply a must. Automation is one of the most attractive buzzwords in the world, so let’s see how automation can help us mitigate some of the Service Desk inefficiencies.

Join Seavus and speakers Chedomir Dimitrovski and Toni Trpkovski for an AfterWork seminar on Tuesday, 19 June.

Highlights include:

Identifying the inefficiencies: Unusable documentation, Poor systems integration, Visibility, Redundancy… all these can impact the performance of the Service Desk team

What can be automated: Identify the common and repetitive tasks that can easily be automated and solved even before they reach the Service Desk team. Even if some of them get to the Service Desk team, make the Service Desk team effort as short as possible

Personal experiences and practical examples

There are numerous other challenges which are important and will be mentioned during the seminar, so this is an opportunity that you can´t miss.

Time and place:

Tuesday 19 June from 17:30
Seavus Stockholm office, Blekholmstorget 30 (House F floor 10).
Wrap and beverages will be served from 17:30Seminar including questions between 18:00-19:00
Afterwards you can stay for AfterWork until 20:00 pm.

The seminar will be in English.

Questions

If you have any questions, please send an email to: aktivitet@seavus.com

Welcome to join us this evening - register before 17 June here!

Speakers

Chedomir Dimitrovski, Support Manager, Seavus Managed Services. Chedomir is an IT enthusiast with more than 9 years of Customer support and Service Desk experience. During his career, he has been focused on providing only the very best customer service and optimization of the Service Desk and support process that will allow that. Besides this, he has also been involved as consultant in Agile workflow and process configurations for several companies.

Toni Trpkovski, Responsible for ITSM excellence/competence in Seavus. Toni has more than 15 years of international IT experience. Has been part of offshoring and nearshoring projects in all sizes and roles. Responsible for over 30 nearshoring projects with very tailor-made solutions. Toni values simplification, automation, first-class service and quality as well as efficiency along with continuous improvements in all areas.