Tag: bemanningsplaneringsvertyg
2013-03-18 13:00 Independent research validates that workforce management solutions improve contact centre agent usage, effectiveness. Of the 166 end-user organisations surveyed in the Aberdeen study, 31 of them were Teleopti users. They exhibit, among other facts, a 53% success rate in meeting quality Service Level Agreements compared to end-users in average contact centres experiencing a rate of 31 percent.
2012-12-07 10:16 Teleopti, världsledande inom bemanningsplanering för kontaktcenter, meddelade i dag att företaget har tagits med i Gartners Magic Quadrant för 2012 för WFO (workforce optimisation). Teleopti CCC finns på 25 språk och levereras både som molnbaserad tjänst och som lokal installation (on-premise) via ett världstäckande återförsäljarnätverk.
2012-11-27 11:45 Stockholm, Nov 27: Teleopti, the global leader in Workforce Management software for contact centers, today announced their inclusion in the 2012 Gartner Magic Quadrant for Contact Center Workforce Optimization. Teleopti CCC is available in 25 languages and can be delivered both as a cloud-based service and as an on-premise software installation through a worldwide reseller network.
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