2013-04-23 15:35 Teleopti AB (Danderyd, Sverige – 2013-04-23) – Teleopti TEM AB, global leverantör inom Telecom Expense Management (TEM) lanserar funktion för abonnemangsoptimering av mobiltelefoni, för enskilda användare eller hela organisationen.
Tag: teleopti
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Pressmeddelanden
2013-03-18 13:00 Teleopti AB Independent research validates that workforce management solutions improve contact centre agent usage, effectiveness. Of the 166 end-user organisations surveyed in the Aberdeen study, 31 of them were Teleopti users. They exhibit, among other facts, a 53% success rate in meeting quality Service Level Agreements compared to end-users in average contact centres experiencing a rate of 31 percent.
2012-12-07 10:16 Teleopti AB Teleopti, världsledande inom bemanningsplanering för kontaktcenter, meddelade i dag att företaget har tagits med i Gartners Magic Quadrant för 2012 för WFO (workforce optimisation). Teleopti CCC finns på 25 språk och levereras både som molnbaserad tjänst och som lokal installation (on-premise) via ett världstäckande återförsäljarnätverk.
2012-11-27 11:45 Teleopti AB Stockholm, Nov 27: Teleopti, the global leader in Workforce Management software for contact centers, today announced their inclusion in the 2012 Gartner Magic Quadrant for Contact Center Workforce Optimization. Teleopti CCC is available in 25 languages and can be delivered both as a cloud-based service and as an on-premise software installation through a worldwide reseller network.
2012-10-15 15:19 Teleopti AB As the speed of business increases, so does the frequency of last-minute changes to the schedules of contact centre agents. Proactively keeping agents informed when their schedule for the upcoming days has changed used to mean calling or emailing them, but now there is a better way. Teleopti CCC SMSLink is a feature that automatically sends schedule changes to agents’ mobiles through SMS.
2012-06-27 11:37 Teleopti AB För att ytterligare stärka vår position inom Telecom Expense Management-området anställer vi en senior försäljningschef, Mats Winge, med lång erfarenhet inom internationell säljledning. Teleopti ser en starkt växande trend för TEM i Norden och övriga Europa där kunderna är allt mer medvetna om tydliga kostnadsbesparingar inom området.
2012-06-26 09:43 Teleopti AB Teleopti deltog nyligen på Professional Planning Forums årliga konferens i Blackpool, 23-24 april i England. Teleopti var där som specialistsponsor inom området enterprise bemanningsplanering.
2012-06-14 11:50 Teleopti AB In June, 2012, Maureen Lundgren-Gomes, Head of Service Desk and Training at Teleopti and the rest of the Teleopti Service Desk Team along with Miska Suves, COO successfully completed the second follow-up SDI Surveillance in order to ensure that we deliver sustainable service desk excellence.
2012-06-13 10:37 Teleopti AB Teleopti opens yet another office in Kuala Lumpur. Teleopti has developed several strong partner relationships in the APAC region. Above all the strong relationship with Huawei has accelerated Teleopti’s expansion. New Business Manager for APAC, Mervyn Lim, comes with 14 years’ experience in Contact Center related sales, pre-sales, operations and consulting.
2012-05-25 11:09 Teleopti AB During the Teleopti Global Forum 2012 the winner of this year’s Teleopti Best Practice Award was revealed -Alfa-Bank (Ukraine).