Accor Asia Pacific seeks to recruit 30,000+ new employees by 2016

Press Release   •   Jul 29, 2013 10:17 +08

10,000 new jobs per year created amidst staff shortages

With operations in 16 countries across Asia Pacific, Accor’s main recruitment drives will be in China, Indonesia and India, but the group is seeking a range of positions across all regions including Singapore, Thailand, Japan and Korea. Accor currently has over 550 hotels in the region and with more than 250 in the pipeline for the next three years, the opportunities for growth are immense.

“The profiles we are looking for are mainly entry level staff for our Front Office, Food & Beverage, Kitchen and Housekeeping departments, which constitute the heart of our hotels,” said Patrick Ollivier, Senior Vice President Human Resources Asia Pacific. “But we are also recruiting experts to join our Sales, Distribution, Marketing, Finance and HR teams and experienced hoteliers to manage our hotels.

“There are numerous opportunities for young, passionate and experienced professionals looking to embark on an exciting adventure and a real career path.”

With the hospitality industry suffering a shortage of staff and a fierce battle to recruit the best talent in the region, Accor provides world-class training and career opportunities for its staff. The hotel group presents itself as one of the world’s leading hotel schools, with 17 accredited Academie Accor campuses around the world and more than 250 innovative training modules available for its staff. The company invests enormous sums into improving the skills and professionalism of its employees and fosters rapid career development.

“With Accor, you can grow your career faster than anywhere else,” says Estelle Cuerq, Regional Manager Talent Acquisition & Recognition. “As the benchmark in the industry, Accor is known to develop its staff and there are many success stories within the group who have proven that determination, talent and training can take Accor staff far.”

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Regional Success Stories



Lili Zhang joined Accor five years ago, after being selected to receive an Accor scholarship, which allowed her to graduate from the ESSEC MBA in Paris. She performed internships as a Junior Development Analyst in Singapore, a receptionist at Sofitel Arc de Triomphe in Paris and in the Asset Management team of Ibis China. After this she progressed to a position as Business Analyst in Accor Asia Pacific headquarters in Singapore. At 28 years of age, Lili is given the opportunity to grow and learn while working on different development projects in South East Asia. To build on her experience, Lili received both soft skills and technical skills training (Real Estate Management, Business Challenge, Presentation Skills etc) giving her the confidence to aim for a position as Country Developer within the next two years.

“Wherever I have worked with Accor, my managers have always been very open and given me responsibilities and empowered me,” says Lili. “Accor truly trusts and invests in young people.”

Shuang (Hammer) Geng joined Accor at the age of 28 as General Manager of Ibis Hangzhou Xiasha after positions with different hotel groups in the UK and USA. The Ibis hotel was one of the first to embrace social media marketing in China and achieved excellent results both financially and operationally. After two years he was promoted to pre-opening Executive Assistant Manager at Grand Mercure Jinan Sunshine and was given the responsibility of supervising rooms, F&B, engineering, security and marketing. After a successful opening of that hotel, Hammer was selected to participate in Accor’s International Hospitality Management Program, a fast-track career development course which gives young talent the opportunity to meet Accor executives and travel to different regions to learn new aspects of hotel operations. After four years with Accor he is currently General Manager of Mercure Beijing Downtown.

“Accor trusts and encourages young people and gives them opportunities to grow,” he says.


Nanan Sulaeman joined Accor five years ago as a room attendant at Novotel Bali Nusa Dua. He is now Executive Housekeeper at Mercure Hotel in Pontaniak. At 28 years of age, Nanan’s career was fast-tracked when he was selected for Accor’s Operations Management Training which provided a full-year of cross-training opportunities at different hotels. Along the way Nanan proved his mobility and willingness to relocate to take up new positions and he has taken advantage of many corporate training sessions offered by Accor. His plan is to become a Hotel General Manager in the future and with Accor’s large presence in Indonesia he is on his way. Accor is proud to count over 50% locals amongst its General Manager positions within Indonesia, while many of its competitors are still recruiting expatriates for these roles.


Chye Wan Lin (Jocelyn) joined Accor three years ago when she performed an internship at Grand Mercure Roxy Hotel Singapore as part of her Diploma in Hospitality at Nanyang Polytechnic. Upon graduation she was employed as a Guest Services Assistant and thanks to her dedication and passion for hospitality, she has been promoted several times to her current role as Front Office Executive. Along the way she has undertaken many training courses with Accor including Sales, Communication, Leadership, Coaching and more. Her goal is to become Front Office Manager in the future.

“I love working at Accor because of all the career development opportunities I am given,” she said. “I have been recognised on many occasions and that has made me proud and even more motivated to perform my job every day.”


Jade Stunden started with Accor almost 10 years ago as a casual food and beverage attendant at Novotel Sydney Olympic Park. With a passion for hospitality, she soon progressed through a range of positions and hotels in Australia including Front Office Manager, Assistant Manager, and Rooms Division Manager. Along the way she took part in Accor’s The Edge leadership development program, with the aim of learning all sides of hotel management. While at Novotel Melbourne on Collins, she saw a position advertised in Singapore and decided to explore global opportunities within the group. At the age of 28, she is currently the Executive Assistant Manager of Ibis Bencoolen and says this position is allowing her to learn an entirely new business market.

“My goal is to be a General Manager so it is good to see that Accor is actively looking to place more women into management positions in Asia Pacific,” Jade said. “At Accor it seems there is always an opportunity around every corner.

“Being in Singapore is great because it is so easy to travel throughout Asia and experience so many different cultures. I am very excited at the projected growth of our company in Asia Pacific because it will open up even more opportunities for people like myself who are passionate about making a career with Accor.”


Narisara Vijitkasem joined Accor three years ago after graduating with a Master’s Degree of Hospitality Management Consulting and French Gastronomy. Her first position was as the Personal Assistant to the General Manager of Novotel Fenix Silom. She has since been promoted several times and is now the Human Resources and Training Manager at the hotel.

“I had always wanted to work for Accor and I have not been disappointed,” she said. “Every day brings me new and exciting challenges to face and I am never bored. Accor allows me to grow and develop myself and offers many hotels in which you can work throughout Asia Pacific.”


Amandeep Kaur joined Accor five years ago as a graduate of a Bachelor Degree in Airlines, Tourism & Hospitality Management in Chandigarh. She was recruited to the role of Guest Service Associate at Hotel Ibis Gurgaon and has since been promoted several times to her current position of Reservations Manager at Pullman Gurgaon Central Park. She is currently training in Revenue Management and her goal is to become a Revenue Manager within the next two years.

“With Accor’s tremendous expansion plans in India, I know I will have the opportunity to grow professionally,” she says. “My efforts have always been well-recognised in the company and this keeps me motivated to pursue my goals every day.”


Ayako Higaki is a graduate from culinary school with a Diploma in Nutrition. She joined the kitchen of le Bistrot de l’Echanson at Mercure Tokyo Ginza two years ago and has discovered a real passion for creating beautiful desserts. Last year she was recognised for her contributions and received the Accor Asia Pacific Excellence Award in the Innovation category and attended a cross-exposure program at Mercure Yokosuka. This year she will go to Paris to receive training in one of Accor’s French hotels to help her on the path to her dream job of Chef de Partie which she aims to reach within the next 5 years.

“I love working at Accor because of the diversity of the people,” she says. “There are so many different nationalities, ages and backgrounds and I feel free to speak up and propose new ideas as they are always well received.”


Yejin (Lynn) Kim joined Accor three years ago as a Guest Relations Officer at Novotel Gangnam in Seoul. After just one year, Lynn was promoted to the position of Executive Assistant to the Director of Operations Korea. Since then she has joined Accor’s “Young Talent Program” and is an active user of Academie Accor’s Online University. She is working through various levels of Revenue Management Training and Leadership Development. Lynn says she appreciates the high standards of training, speed of advancement and anti-discrimination that Accor offers.

“With hard work and perseverance, Accor recognises talent,” she says. “Especially being young and female, I feel very confident that I have chosen the right company to reach my potential.”

Accor, the world's leading hotel operator and market leader in Europe, is present in 92 countries with more than 3,500 hotels and 450,000 rooms. Accor's broad portfolio of hotel brands - Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Suite Novotel, Mercure, Adagio, ibis, ibis Styles, ibis budget and hotelF1 - provide an extensive offer from luxury to budget.With more than 160,000 employees in Accor brand hotels worldwide, the Group offers its clients and partners 45 years of know-how and expertise.