Brussels, Paris, 6 April 2017
Atos was ranked first in the most recent edition of the yearly IT Outsourcing Study, organized by Whitelane in collaboration with Vlerick Business School, in the category ‘data centre and managed infrastructure services’. This client satisfaction survey, the most representative in our market, measures the satisfaction of provided services with large outsourcing contracts in several categories among 200 companies in Belgium and Luxembourg.
This year Atos received the highest satisfaction score in the category ‘data centre and managed infrastructure services’. With a score of 81%, Atos remained well above the average of 74%. This score also constitutes an increase with 6 percentage points compared to last year, when Atos was ranked fourth.
Patrick Hendrickx, Head of Infrastructure and Data Management at Atos in Belgium and Luxembourg. “We are extremely pleased with this recognition and continue to raise the bar, and at the same continue to pay a lot of attention to our clients’ needs. The flexibility, vigor and passion of our local internal and external employees, complemented by our global delivery centers and expertise all over the world, allow us to respond perfectly to these needs.”
General satisfaction score also high
Atos also received a high general satisfaction score: 78%. This satisfaction is highest in the categories ‘account management’ and ‘business understanding’, where Atos score was 5 percentage points above the average. “These scores are a result of our continuous pursuit of an optimal solution for the client. We know our clients’ priorities and are always looking for the best possible technical support to help them reach these business objectives", concludes Antoine Kerrinckx, Managing Director of Atos in Belgium and Luxembourg.
Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.