Immigration & Checkpoints Authority

ICA Recalls Passports for Verification Over Printing Problem

Press release   •   Jun 10, 2011 15:44 +08

The Immigration & Checkpoints Authority (ICA) has discovered printing alignment problems in some of the passports from a batch that were printed and issued to Singaporeans between 23 May and 3 June 2011. The affected passports are among a total of 1,280 passports (the list of potentially affected passports is provided in the Annex). The printing problem affects a security feature of the passport and those affected may face inconvenience when they travel overseas if the problem is not corrected.

2.     ICA is contacting those who have been issued with these passports to arrange for these documents to be examined and verified. All affected passports will be corrected on the spot. There will be dedicated counters set up at Level 3 of the ICA Building to handle those with affected passports and they do not have to join the general queue. The counters will be open from 8.00am to 8.00pm daily from Monday to Friday, and from 8.00am to 3.00pm on Saturday. The counters will remain open for the duration until all affected passports have been rectified.

3.     Singaporeans who are unsure if their passports are affected can contact us at (+65) 6391 6611 (24-hours) for clarification or check our website at www.ica.gov.sg.

4.     The ICA sincerely apologises for the technical glitch that has caused this problem and for any inconvenience to those who are affected.