Mandarin Oriental Hotel Group garnered high rankings for its hotels, restaurants and spas in the 54th annual ‘Oscars’ of the hotel industry: the Forbes Travel Guide Five & Four Star Awards.
Six of the Group’s hotels achieved Five Star certifications in both the hotel and spa category; Mandarin Oriental, New York, Mandarin Oriental, Hong Kong and The Landmark Mandarin Oriental, Hong Kong were joined by new award-winners Mandarin Oriental, Singapore, Mandarin Oriental, Boston and Mandarin Oriental, Las Vegas. In less than two years since opening, Mandarin Oriental, Las Vegas received the Forbes Five Star Award across all three categories, for its hotel, spa and restaurant, Twist by Pierre Gagnaire. It is one of only four hotels worldwide to have this prestigious distinction, and the only hotel in Las Vegas to be so awarded.
In addition, out of a total of only 30 Forbes Five Star Spas worldwide, eight are Spas at Mandarin Oriental, more than any other hotel company. The list includes two new entrants from the Group, The Spa at Mandarin Oriental, Macau, which opened in June 2010, and the newly renovated Spa at Mandarin Oriental, Singapore. The other Mandarin Oriental Five Star Spas are located at Mandarin Oriental, Boston and Mandarin Oriental, Miami, together with New York, Las Vegas and both hotels in Hong Kong.
“We are delighted to have so many of our properties achieve the highest level of hospitality distinction in the Forbes Five and Four Star designation,” said Richard Baker, Mandarin Oriental Hotel Group’s Executive Vice President, Operations Director, The Americas. “It is a testament to our hotels’ award-winning service and attention to detail, which we aim to deliver each and every day.”
In recognition of the Group’s commitment to dining excellence, Twist by Pierre Gagnaire at Mandarin Oriental, Las Vegas achieved the Five Star award, and four restaurants were also awarded a Four Star mark of excellence. These include: Silks at Mandarin Oriental, San Francisco, CityZen at Mandarin Oriental, Washington D.C., Azul at Mandarin Oriental, Miami and Asana at Mandarin Oriental, Boston.
Mandarin Oriental, San Francisco, Miami, and Macau all achieved Four Star hotel status, while Mandarin Oriental, Washington achieved both Four Star hotel and spa status.
According to Forbes, standards for Forbes Five Star Award certifications are exact, and few properties meet them. Within the industry, these awards are highly coveted and highly respected. Of the more than 3,000 hotels Forbes Travel Guide rates, only 57 achieved Forbes Five Star Award status, and only 25 restaurants and 30 spas have achieved the Forbes Five Star Award.
Forbes Travel Guide’s (formerly Mobil Travel Guide) Star Awards ratings process is based on more than 750 standardized criteria for hotels, restaurants and spas worldwide, making it the most rigorous and comprehensive in the industry. To achieve Forbes Travel Guide Four and Five Star status, properties must meet or exceed the bar-setting service standards, which are determined through an unannounced, undercover service evaluation conducted by Forbes Travel Guide’s expert inspectors.
Mandarin Oriental is best defined as a family of individual hotels and resorts, each with their own distinct personality yet inherently linked to their exotic oriental roots. Our luxury brand strives to delight our guests by providing service that is gracious and sincere and steeped in the values of the orient.