Asia-Pacific Connections

ShoreTel Adds 400 Series IP Phones to Line-Up, Bringing Unique Features and Optimal Usability

Press release   •   Aug 01, 2013 09:42 +08

Building on its line of brilliantly simple IP phones, ShoreTel® (NASDAQ: SHOR), the leading provider of unified communications (UC) systems, including business phone systems, applications and mobile UC solutions, today launched the ShoreTel 400 series IP phones.  This line includes four new IP phone models that expand the ShoreTel portfolio to deliver new functionality and enhanced usability, including visual voicemail, an advanced user interface, and built-in diagnostics.

ShoreTel is the only UC provider to offer a choice of communication solutions and endpoints that optimise how users communicate in the work environment for maximum productivity by providing the best possible user experience.

“Whether a customer communicates with desk phones, smart phones, tablets, laptops or PCs, ShoreTel enables them to choose the device best suited to their needs,” said Pej Roshan, Vice President of Product Management at ShoreTel.  “The ShoreTel 400 series IP phones incorporate the latest user feedback resulting in new functionality and optimal usability.”

Visual voicemail simplifies message management and increases productivity by allowing users to scroll through messages to access, listen, respond, delete and save them in any order.  With this feature, users can pick the messages they want to listen to and erase or archive them right from the phone screen.

The intuitive user interface of the 400 series IP phones extends the proven ergonomic advantages of ShoreTel IP phones.  Specifically, the display is closer to vertical for better readability with a five-way control for quick navigation through screens and menu options, and the keypad is closer to horizontal for more ease when dialling and using the function keys.  The lighter handset offers more comfort and the phones have a smaller footprint for reduced use of space on the desktop.

“The feedback from our users has been fantastic,” said Todd Stone, CIO at QMACS, a ShoreTel U.S. customer.  “The employees like the phone’s larger display, the tactile response of the keypad buttons and the increased number of buttons/lines.  We believe the new functionality and enhanced usability will ultimately lead to increased employee productivity.”

Built-in diagnostic tools on the 400 series IP phones also enable help-desk staff to quickly identify issues and provide faster problem resolution, which means less downtime and higher user satisfaction.


The IP 400 series phones are available now for customers looking to install a new ShoreTel 14 system.  The phones offer greater flexibility by supporting premise deployments at launch and ShoreTel Sky® services in early calendar year 2014.  For customers who are considering an upgrade to their existing premises-based solution or a move to a cloud solution, the IP 400 series phones support either deployment model or a combination of both.

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ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit or

ShoreTel, the ShoreTel logo and ShoreTel Sky are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

Legal Notice Regarding Forward-Looking Statements

ShoreTel assumes no obligation to update the forward-looking statements included in this release. This release contains forward-looking statements within the meaning of the "safe harbour" provisions of the federal securities laws.  The forward-looking statements are subject torisks and uncertainties that could cause actual results to differ materially from those projected. The risks and uncertainties include customer buying cycles, global economic uncertainty, the intense competition in our industry, supply and manufacturing risks, our ability to attract, retain and ramp newsales personnel, uncertainties inherent in the product development cycle, uncertainty as to market acceptance of new products and services, and otherrisk factors set forth in ShoreTel's Form 10-K for the year ended 30 June 2012, and in its Form 10-Q for the quarter ended 31 March 2013.

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Media contact:

Citra Prasetyo
Asia-Pacific Connections for ShoreTel
+65 6334 9045