Asia-Pacific Connections

ShoreTel Expands Focus on Healthcare Vertical Industry with Dedicated Team

Press Release   •   May 07, 2014 11:26 +08

ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications solutions, today announced a vertical sales programme focused on the healthcare industry, with dedicated programmes to deliver solutions to hospitals, physician practices and extended-care providers.

“Leveraging a client base of close to 1,000 providers across these three segments along with a strong partner/reseller community representing ShoreTel in this vertical, this dedicated programme is a natural evolution of our go-to-market sales model,” said Shane Harper, Director of Vertical Programmes at ShoreTel. “The company now has a formal team in place, and is broadening its reach through a variety of partner enablement and industry activities.”

“Electronic health record adoption, utilisation measurement, and patient engagement are certainly a few of the top trends within the industry today,” said Lance Mehaffey, MHA, Healthcare Vertical Programme Manager for ShoreTel. “But the more significant driver is clinical transformation. By merging collaboration technologies, care pathways, and human interactions, all providers can transform how care is delivered and continuously improved. The capabilities of ShoreTel are tightly aligned with these transformative industry initiatives and objectives.”

ShoreTel solutions can be utilised by hospitals, physician practices and extended care providers to improve mobility, collaboration and care coordination. Examples include:

·  ShoreTel Mobility keeps dispersed hospital teams agile and connected to each other with easy to access and use mobility clients.

·  ShoreTel Contact Centre solutions assist in facilitating satisfaction surveys, automating outbound appointment reminder calls, and coordinating patient services more efficiently.

·  ShoreTel IP Telephony systems enable easy management of voice communications in a single practice location or across multiple practice locations.

·  ShoreTel Sky phone services enable physician groups and extended care providers to utilise communications in the same way they use electronic medical record systems – as a hosted solution.

·  ShoreTel voice and web conferencing solutions support on-going staff training and meeting needs, with the ability to deliver training courses to multiple locations seamlessly and affordably.

·  ShoreTel’s open architecture allows for the integration of extended applications to further increase efficiencies. Applications include outbound campaign interactive voice response (IVR), emergency notification, Web dialler and call recorder.

Doctors Hospital at Renaissance in the Rio Grande Valley in Texas has a large ShoreTel installation that has improved productivity, increased capacity and lowered costs. “With pressure to provide top-notch patient care whilst controlling costs, the hospital needed to boost the availability, mobility, and capabilities of its communications infrastructure,” said Robert Acosta, Director of Technology Services and Security at Doctors Hospital at Renaissance. “We needed a vendor who would do more than rip and replace our phones and who truly understood how critical the right voice over IP network is to the way we work.”

For more information on ShoreTel’s healthcare vertical programme, please go here.

Related Links & Conversation

Media contact:

Joy Francisco
Asia-Pacific Connections for ShoreTel
+65 6334 9045

About ShoreTel
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit

# # #

ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.