This is the second time that ContactCenterWorld(www.contactcenterworld.com) awards Teledirect with the prestigious distinction.
Angie Tay, Country Director of Teledirect was delighted to receive the award and said: "This award goes a long way in confirming that both Teledirect and Singapore deliver superior customer service and in the face of regional competition, reaffirms Singapore's leadership as a center of excellence for very specific and high touch customer service engagements"
Teledirect is Singapore's largest contact center outsourcer and employs 600 personnel operating customer service contact services for large multinationals and Singapore government agencies.
Laurent Junique, CEO and founder of Teledirect reiterated: "The quality of education in Singapore is second to none and Teledirect are able to leverage Singaporeans' critical thinking skills in complex customer service and relationship enhancements for clients worldwide. The fact that both infrastructure and government services are reliable and efficient makes it easier to set-up mission critical environments."
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today ContactCenterWorld have over 138,866 corporate 'individual' members that have joined the association's website 'ContactCenterWorld.com
Since 1995 Teledirect has charted a pioneering path in the field of outsourced telecommerce with exemplary talents, excellent tools and expert technology.
Serving largely companies in the financial, IT, airline, luxury and telecommunication sectors, Teledirect specialize in generating high sales growth, improving call centre performance and profit generating customer service.
To date, Teledirect has implemented over 4,500 successful programmes interacting with clients’ customers around the world and a customer acquisition track record of over 3 million. Teledirect has also received due recognition by the industry by clinching several regional awards under the best contact centre operations and the best contact centre professionals categories.
Headquartered in Singapore and with presence in Malaysia, Thailand, Hong Kong and Indonesia, opening soon in The Philippines, Teledirect is part of the WPP Group.