(Adoimagazine.com) – Asian direct selling company, QNET, bagged a gold and two silvers at the recent Asia Pacific Contact Centre World top ranking performers annual awards 2013 held in Singapore.
QNET’s Head of Global Support Centre, Pushpalatha Balan from Malaysia received the gold award for Best Small Contact Centre while the silver awards were bagged by Myk Sia for Best Operations Manager and Kelvin Chin for Best Supervisor.
Winners were selected through a comprehensive balanced scorecard of self-assessment benchmarking, and had to prepare a presentation where they were judged by a panel comprising contact centre experts.
Last year, QNET’s Global Support Centre, made Malaysia No. 1 in the world by bagging two coveted gold awards in the 2012 Top Ranking Performers in the Contact Centre World Awards held in Las Vegas, US.
“We have a unique culture of service at QNET. We engage our customers at the deepest level and provide a suite of proactive services that cannot be necessarily measured objectively using the usual standards of service level agreements, KPIs etc. We focus on developing a group of professionals whose main aim is to help make our customers successful,” adds Dave Osh.
QNET’s Global Support Centre (GSC) is the heartbeat of the company. It is a 24/7 Multilingual Contact Centre, where a team of professionals serve QNET’s customers in 27 different languages throughout the year. In order to support multiple languages, the team is made up of personnel from 18 different countries.
“We are not only multilingual but we are also a multitasking contact centre. Our range of services include handling inbound and outbound calls, replying to email queries, managing the online CRM platform, handling walk-in customers, handling enquiries through social media, providing translation services, conducting face-to-face as well as webinar trainings for our customers and supporting any events or conferences organized by QNET,” explains Pushpalatha.