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SilkAir and SIA Upgrading Reservations System on 8 July

Press Release   •   Jul 03, 2012 09:30 +08

SilkAir and Singapore Airlines will be undergoing a transition to a new reservations system on 8 July 2012.

During the transition, all SilkAir and SIA flights are due to operate as scheduled. However, booking, reservation and ticketing services through silkair.com, singaporeair.com, call centres, service centres and travel agents, as well as KrisFlyer-related transactions and online/mobile functions such as SMS alerts, will not be available from 1800hrs on 7 July Singapore local time. These services are expected to progressively resume from 2200hrs on 8 July.

Internet, mobile and early check-in will not be available for all flights departing on 8 and 9 July Singapore local time[1]. Customers should bring a printed copy of their electronic ticket to the airport for check-in. Counters will open 2 hours before the scheduled time of departure for SilkAir flights and 3 hours before departure for SIA flights.

For further details and updates on the transition to the new reservations system, please visit silkair.com, singaporeair.com, or follow the airlines’ social media pages: SilkAir on Facebook (Facebook.com/SilkAir), and Singapore Airlines on Facebook (Facebook.com/SingaporeAir) or Twitter (Twitter.com/SingaporeAir).

SilkAir would like to apologise for any inconvenience during this transition and we thank our customers for their understanding.

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[1] In addition, the following flights departing on 7 July 2012Singapore time will be affected: SQ001, SQ026, SQ328, SQ378, SQ453 and SQ493.

About SilkAir
A full-service airline, SilkAir currently flies to 41 destinations across 12 countries and is the regional wing of Singapore Airlines. Earlier this year, SilkAir was awarded the Changi Airline Awards 2012 by Changi Airport Group for being among the Top 10 Airlines by Passenger Carriage (3rd ranking). In 2011, the airline was awarded Best Regional Airline 2011 by CAPA - the Centre for Aviation. SilkAir was also ranked 2nd in the Best Regional Airline (Asia) category in the 2011 Skytrax World Airline Awards. In 2010, the airline was inducted into TTG Asia's Travel Hall of Fame following its 10th win as Best Regional Airline in the TTG Travel Awards 2009. SilkAir was also ranked among the Top 10 Airlines for Best Cabin Service Worldwide 2011, 2010 and 2009 by Hong Kong-based online travel magazine, Smart Travel Asia. For more details visit silkair.com. SilkAir is also now on Facebook. Follow us at www.facebook.com/SilkAir.

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