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SINGAPORE AIRLINES LANCERER CHATBOT TIL KUNDEKONTAKT

Press Releases   •   Dec 13, 2017 16:08 GMT

Singapore Airlines (SIA) har netop lanceret en betaversion af en chatbot. Det sker i forbindelse med flyselskabets udvidelse af digitale servicekanaler henvendt til selskabets kunder. Chatbotten, der hedder ’Kris’, vil være tilgængelig på SIA’s globale Facebook-side og vil senere også være at finde på www.singaporeair.com.

Kunder, der besøger SIA’s Facebook-side, vil have mulighed for at kontakte flyselskabet via Facebook Messenger. Som betaversion er ’Kris’ i en konstant udviklingsproces. På nuværende tidspunkt kan ’Kris’ besvare spørgsmål på engelsk om emner som bagage, check-in, online booking og spørgsmål relateret til at rejse med børn.

Baseret på tidligere data, er chatbotten trænet til at besvare de spørgsmål, som hyppigst forekommer på www.singaporair.com samt de spørgsmål, som Singapore Airlines’ kundeservice oftest får stillet.

Ved at bruge variationer af de mest hyppige spørgsmål, er Kris’ svar blevet finjusteret. Det er sket gennem mange runder af iteration og kunstig intelligens (AI) med det formål, at træne Kris til at kunne besvare kundernes spørgsmål hurtigt og fyldestgørende.

SIA opgrader løbende sine digitale ydelser, og udviklingen af Kris blev ledet af et internt digitalt team. Mr. Marvin Tan, Senior Vice President Customer Services & Operations, udtaler:

“Hos SIA ønsker vi at tilbyde vores kunder flere valg og større brugervenlighed, i forhold til hvordan de interagerer med os – både dag og nat. Kris vil være under konstant udvikling, da dens viden vil blive opdateret og udvidet i takt med kundernes spørgsmål.

Kundernes præferencer ændrer sig, og med Kris tager vi deres feedback til os og udvider vores serviceplatforme til mere end blot traditionel kontakt til vores kundeservice eller via e-mail”

For yderligere information, kantakt venligst:

Sales & Communications Manager Nordics, Alan Hoffery

Email: alan_hoffery@singaporeair.com.sg

Mobil: +45 20885321

PR, Danmark: Christina Scharfe Lambach

Email: csl@essencius.dk
Mobil: +45 40 55 53 06

Singapore Airlines (SIA) har netop lanceret en betaversion af en chatbot. Det sker i forbindelse med flyselskabets udvidelse af digitale servicekanaler henvendt til selskabets kunder. Chatbotten, der hedder ’Kris’, vil være tilgængelig på SIA’s globale Facebook-side og vil senere også være at finde på www.singaporeair.com.

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SINGAPORE AIRLINES AND AIR NEW ZEALAND TO BOOST SINGAPORE-AUCKLAND SERVICES TO THREE DAILY FLIGHTS

Press Releases   •   Dec 11, 2017 09:04 GMT

Singapore Airlines and Air New Zealand today announced they will jointly launch a third daily flight between Singapore and Auckland from 28 October 2018, boosting capacity on the route by up to 40 per cent and adding more than 165,000 seats annually between the two cities.

The additional service, along with a revision of current schedules, will shorten connection times and improve connectivity through the Singapore hub.

The new service will operate daily during the peak Northern Winter season (28 October 2018 – 30 March 2019), and five times per week during the Northern Summer season (31 March 2019 – 26 October 2019). During peak months the airlines will jointly operate a total of 35 return services a week between Singapore and New Zealand, including Christchurch and Wellington flights.

Under their joint venture alliance that took effect in January 2015, the airlines will continue to operate one daily return service each on the Singapore-Auckland route, with a third service operated by Singapore Airlines during the Northern Winter season and Air New Zealand during the Northern Summer season.

Singapore Airlines will operate a mix of Airbus A380s and Boeing 777-300ERs, depending on the season. Air New Zealand will operate its new configuration 787-9 aircraft, offering more Premium Economy and Business Premier seats than its current 787-9 fleet.

Singapore Airlines Senior Vice President Marketing Planning, Mr Tan Kai Ping, said: “Our alliance with Air New Zealand has already benefited customers through more capacity, choice, improved connections and more codeshare destinations. We are proud of the alliance’s three destinations in New Zealand - Auckland, Christchurch and Wellington. The new flight to Auckland will increase convenience for our customers and demonstrates our commitment to the New Zealand market.”

Air New Zealand Chief Strategy, Networks and Alliances Officer, Nick Judd, expects the new service and revised schedules to be especially appealing to travellers to and from Europe, India and Southeast Asia.

“Singapore’s Changi Airport has been named Skytrax World’s Best Airport for the past five years and with connection times with European services now three hours or less, this is a very comfortable and convenient transit stop for travellers in both directions.”

The new joint service and revised flight schedules are subject to regulatory approvals.

Tickets for the new Singapore-Auckland service will be made available for sale progressively through the various distribution channels from 8 December 2017.

For further information, please contact:

Singapore Airlines Public Affairs

Tel: (65) 6541-5880 (office hours)

Tel: (65) 9753-2126 (after office hours)

E-mail: public_affairs@singaporeair.com.sg

Air New Zealand Public Affairs

Tel: (64) 21-747-320

E-mail: public_affairs@airnz.co.nz

Flight Number Route Departure Time Arrival Time Aircraft Type
SQ/NZ281 Singapore - Auckland 08:45 23:35 Boeing 777 / Boeing 787-9
NZ283 Singapore - Auckland 18:40 09:30+1 Boeing 787-9
SQ285* Singapore - Auckland 22:45 13:40+1 Airbus A380*
SQ/NZ282 Auckland - Singapore 01:20 06:45 Boeing 777/ Boeing 787-9
NZ284 Auckland - Singapore 11:05 16:30 Boeing 787-9
SQ286* Auckland – Singapore 15:35 21:00 Airbus A380*

New Flight Schedule
*Operated by a Boeing 777-300ER between April and October

About Singapore Airlines

The SIA Group’s history dates back to 1947 with the maiden flight of Malayan Airways Limited. The airline was later renamed Malaysian Airways Limited and then Malaysia-Singapore Airlines (MSA). In 1972, MSA split into Singapore Airlines (SIA) and Malaysian Airline System. Initially operating a modest fleet of 10 aircraft to 22 cities in 18 countries, SIA has since grown to be a world-class international airline group.

Singapore Airlines is committed to the constant enhancement of the three main pillars of its brand promise: Service Excellence, Product Leadership and Network Connectivity. The SIA Group fleet and network are also expanding in support of the development of its portfolio strategy, in which it has investments in both full-service and low-cost airline operations. This portfolio of airlines serving short-, medium-, and long-haul markets gives the SIA Group more flexibility and nimbleness, with the right vehicles to serve the right markets.

In 2017, Stockholm became the second Scandinavian city in Singapore Airlines’ route network. During the same year, Singapore Airlines unveiled its new Airbus A380 cabin products. The new Singapore Airlines A380 will be configured with 471 seats in four classes, featuring six Suites and 78 Business Class seats on the upper deck as well as 44 Premium Economy Class seats and 343 Economy Class seats on the main deck.

About Air New Zealand

Air New Zealand is New Zealand’s national airline delivering more than 16 million customer journeys to, from and around New Zealand every year and was recently named AirlineRatings.com Airline of the Year for the fifth consecutive year for 2018.

The airline operates one of the world’s youngest fleets, with more than 100 aircraft ranging in size from the 50 seat Bombardier Q300 to the Boeing 777-300ER. Through its extensive network, the airline connects customers to 21 domestic and 30 international destinations including Asia, Europe, Australia, North and South America, and the Pacific Islands. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world. 

Singapore Airlines and Air New Zealand today announced they will jointly launch a third daily flight between Singapore and Auckland from 28 October 2018, boosting capacity on the route by up to 40 per cent and adding more than 165,000 seats annually between the two cities.

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SINGAPORE AIRLINES AND SILKAIR TO CODESHARE ON SCOOT FLIGHTS

Press Releases   •   Dec 05, 2017 08:40 GMT

SIA and SilkAir customers can access over 30 new codeshare destinations in South East Asia served only by Scoot within the SIA Group

Customer benefits include convenient through check-in services and Scoot’s FlyBagEat privileges

Singapore Airlines (SIA) and SilkAir customers can now enjoy more choice and convenience when travelling to more than 130 destinations across the SIA Group network as a result of new codeshare agreement with the Group’s low-cost subsidiary Scoot.

Under the agreement, SIA will progressively add its ‘SQ’ designator code while SilkAir will add its ‘MI’ code to Scoot-operated flights between Singapore and more than 30 destinations[1] served only by Scoot within the SIA Group. The codeshare arrangements will begin with Scoot flights serving Athens, Clark, Gold Coast, Hat Yai, Ipoh, Krabi, Kuching and Palembang. The new agreement will enable SIA and SilkAir customers to travel on single-ticket itineraries to these codeshare destinations, which means that their boarding passes and baggage tags will be issued up to their final destination at the first point of check-in.

In addition to through check-in service, SIA and SilkAir customers will be offered Scoot’s FlyBagEat privileges - which include checked baggage allowance[2], complimentary meal and beverage as well as blanket for flights above four hours. SIA and SilkAir customers will also be offered the flexibility to select seats on Scoot flights online through the SIA and SilkAir websites when booking their tickets, for a fee, in accordance with Scoot’s terms and conditions.

The codeshare flights are subject to regulatory approvals. Tickets will be progressively made available through the various booking channels.

[1] Amritsar, Athens, Clark, Dalian, Gold Coast, Haikou, Hangzhou, Harbin, Hat Yai, Honolulu, Ipoh, Jaipur, Jeddah, Jinan, Kaohsiung, Krabi, Kuantan, Kuching, Lucknow, Macau, Nanjing, Ningbo, Palembang, Qingdao, Quanzhou, Sapporo, Shenyang, Tianjin, Tiruchirappalli, Wuxi, Xi’an and Zhengzhou.

[2] Baggage allowance depends on the most significant carrier for the through-checked portion of the journey: 30kg for Singapore Airlines and SilkAir, 20kg for Scoot.

For further information, please contact:

Singapore Airlines Public Affairs

Tel: (65) 6541-5880 (office hours)

Tel: (65) 9753-2126 (after office hours)

E-mail: public_affairs@singaporeair.com.sg


SilkAir Branding and Communications

Tel: (65) 6541-5880

E-mail: SilkAir_PA@singaporeair.com.sg


Scoot Media Relations

Tel: (65) 9066-8220

E-mail: mediarelations@flyscoot.com

• SIA and SilkAir customers can access over 30 new codeshare destinations in South East Asia served only by Scoot within the SIA Group. • Customer benefits include convenient through check-in services and Scoot’s FlyBagEat privileges .

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Norge: Black Friday breder sig til rejsebranchens topklasse

Press Releases   •   Nov 24, 2017 06:52 GMT

Det er ikke kun jeans, kaffemaskiner og lignende fra detailbranchen, der bliver sat ned i forbindelse med det amerikanske fænomen, Black Friday, som de senere år for alvor har fået fat i det norske marked. Nu breder fænomenet sig også til rejsebranchens absolutte topklasse, hvor du kan købe luksusrejser til ekstra gunstige priser.

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Danmark: Black Friday breder sig til rejsebranchens topklasse

Press Releases   •   Nov 24, 2017 06:37 GMT

Det er ikke kun jeans, kaffemaskiner og lignende fra detailbranchen, der bliver sat ned i forbindelse med det amerikanske fænomen, Black Friday, som de senere år for alvor har fået fat i det danske marked. Nu breder fænomenet sig også til rejsebranchens absolutte topklasse, hvor du kan købe luksusrejser til ekstra gunstige priser.

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FIRST HALF NET PROFIT UP 32% TO $425 MILLION

Press Releases   •   Nov 08, 2017 08:24 GMT

FIRST HALF NET PROFIT UP 32% 

TO $425 MILLION

  • Improvement led by higher operating profit
  • All passenger airlines recorded higher flown revenue
  • Interim dividend of 10 cents per share


GROUP FINANCIAL PERFORMANCE

First Half 2017-18
The SIA Group reported a net profit of $425 million in the first half of the 2017-18 financial year, $103 million (+32.0%) higher than last year. This was the result of a higher Group operating profit (+$211 million) and lower share of losses from associated companies (+$46 million), in the absence of last year’s gain on SIA Engineering’s divestment of its 10.0% stake in Hong Kong Aero Engine Services Ltd (HAESL) and special dividends received from HAESL (-$178 million).

First half operating profit for the Group rose $211 million, or 69.9% year-on-year to $513 million on the back of a strong second quarter operating result (+112.8%).

Group revenue rose $401 million year-on-year to $7,712 million (+5.5%), with improvements seen in all business segments. Passenger flown revenue contributed $166 million (+2.9%) on increased traffic (+6.6%), outpacing the reduction in passenger yield (-3.1%). Cargo revenue was up $123 million on higher freight carriage (+6.1%) and yield (+6.7%). Engineering services registered revenue improvement of $52 million (+26.9%) largely attributable to line maintenance, and aircraft and component overhaul activities.

Group expenditure increased $190 million to $7,199 million (+2.7%). Net fuel costs rose by $14 million (+0.8%), as a $259 million reduction in fuel hedging loss largely offset a $273 million increase in fuel cost before hedging, caused mainly by higher average jet fuel prices. Ex-fuel costs were up $176 million (+3.4%), partly attributable to the enlarged operations of SilkAir and Scoot.

First Half Operating Results of Main Companies
The operating results of the main companies in the Group for the first half of the financial year were as follows:

1st Half
FY2017-18
1st Half
FY2016-17
Operating Profit/(Loss) $ million $ million
Parent Airline Company 411 276
SilkAir 21 44
Scoot 5 17
SIA Cargo 32 (45)
SIA Engineering 38 23

Operating profit for the Parent Airline Company rose $135 million or 48.9% year-on-year. Total revenue increased $161 million, in part due to a $58 million (+1.2%) improvement in passenger flown revenue, further lifted by one-off items recognised in the April – June 2017 quarter [See Note 2]. The higher passenger flown revenue was attributable to 3.4% growth in passenger carriage (measured in revenue passenger-kilometres), partially offset by 1.9% weaker yield. Passenger load factor rose 2.8 percentage points year-on-year to 80.9%, on relatively flat capacity (-0.1%, measured in available seat-kilometres). Expenditure was up $26 million (+0.5%) on higher staff costs, as well as higher handling, landing and parking charges. SilkAir reported a $23 million deterioration in operating performance compared with the same period last year, as higher expenditure arising from its enlarged operations (+13.0%) outstripped revenue gains. Total revenue was $16 million higher (+3.4%), as passenger carriage grew 18.2%, partially offset by a 10.9% decline in yield. Expenditure rose $39 million (+9.1%), mainly from higher net fuel cost, aircraft maintenance and overhaul costs, and handling charges. Passenger load factor rose 3.2 percentage points to 73.1%.

Scoot recorded a $12 million decline in operating profit. Total revenue grew $85 million (+13.3%) from 16.9% growth in passenger carriage, while yield was down by 1.8%, although this was insufficient to cover the increase in expenditure (+$97 million, +15.6%) stemming from capacity growth of 14.1%. Passenger load factor rose 2.0 percentage points to 84.2%.

SIA Cargo turned around from a loss of $45 million last year to an operating profit of $32 million (+$77 million). Revenue improved $122 million as freight carriage growth of 6.1% was further supported by a 6.7% improvement in cargo yield. Expenditure was up $45 million, partly due to higher handling costs from increased carriage and higher aircraft maintenance and overhaul costs. Cargo load factor rose by 3.2 percentage points to 64.8%.

SIA Engineering posted an operating profit of $38 million, $15 million higher year-on-year. The improvement was due to revenue growth (+$11 million or 2.1%) from line maintenance activities, partially offset by lower fleet management programme revenue. Expenditure was $4 million lower, as the absence of a profit sharing bonus related to the gain on divestment of HAESL was offset by annual salary increments and increase in headcount at subsidiaries.

Second Quarter 2017-18
Group net profit was $190 million, $125 million (+192%) higher than the second quarter last year led largely by stronger operating results. Operating profit for the second quarter rose $123 million to $232 million (+112.8%), as a $195 million improvement in revenue surpassed a $72 million increase in expenditure.

The operating results of the main companies in the Group for the second quarter of the financial year were as follows:

2nd Quarter
FY2017-18
2nd Quarter
FY2016-17
Operating Profit/(Loss) $ million $ million
Parent Airline Company 170 79
SilkAir 14 17
Scoot 2 8
SIA Cargo 26 (11)
SIA Engineering 20 25


Companies in the Group recorded mixed results. The Parent Airline Company and SIA Cargo posted earnings growth, while Scoot and SilkAir recorded weaker earnings as they continued to invest for expansion.

Operating profit for the Parent Airline Company rose $91 million year-on-year in the second quarter. The Company registered a $90 million improvement in operating revenue, partly contributed by higher passenger flown revenue ($26 million) from a 2.3% increase in passenger traffic, offset by a 2.0% reduction in passenger yield. Revenue was further supported by higher other incidental income. Expenditure declined by $1 million on lower aircraft maintenance and overhaul costs, partially negated by higher staff costs.

SIA Cargo reported an operating profit of $26 million, reversing its loss of $11 million (+$37 million) in the same quarter last year. Revenue grew $65 million as freight carriage grew 5.4%, further lifted by a 9.1% improvement in cargo yield on the back of improved trade conditions. Expenditure increased by $28 million, partially contributed by higher handling and aircraft maintenance and overhaul costs.


INTERIM DIVIDEND
The Company is declaring an interim dividend of 10 cents per share (tax exempt, one-tier), amounting to $118 million, for the half-year ended 30 September 2017. The interim dividend will be paid on 5 December 2017 to shareholders as of 23 November 2017.


FLEET DEVELOPMENT
During the July-September quarter, the Parent Airline Company took delivery of three A350-900s. Two went into service within the quarter, while the third began operations in October 2017. One 777-200 and one A380-800 were removed from service in preparation for lease to NokScoot and lease return respectively. As at 30 September 2017, the operating fleet of the Parent Airline Company comprised 108 passenger aircraft (52 777s, 22 A330-300s, 17 A380-800s and 17 A350-900s), with an average age of 7 years and 7 months.

SilkAir’s fleet profile was unchanged during the quarter. As at 30 September 2017, SilkAir operated 30 aircraft – 10 A320s, three A319s and 17 737-800s – with an average age of 4 years and 9 months.

Scoot added one 787-8, fitted with crew rest bunks for long-haul services, during the quarter, which led to an operating fleet size of 38 aircraft - 15 787s (nine 787-8s and six 787-9s), 21 A320s and two A319s - with an average fleet age of 4 years and 7 months.

SIA Cargo operated a fleet of seven 747-400 freighters as at 30 September 2017.


Route DEVELOPMENT
During the current Northern Winter operating season, (29 October 2017 to 24 March 2018), flights to Paris will increase from seven to 10 times per week, and additional frequencies to Adelaide, Christchurch and Sydney will be mounted to cater to higher demand. Seasonal services to Sapporo will be operated from 2 December 2017 to 6 January 2018. In addition, the Parent Airline Company will deploy its new A380 with all-new cabin products on one of the Sydney tranches from December 2017. The number of destinations in the network will remain at 62, across 32 countries, including Singapore.

SilkAir transferred its Kuching services to Scoot on 29 October 2017, and will also be transferring Palembang services to the low-cost carrier from 23 November 2017. Conversely, from 29 October 2017, SilkAir took over five-times-weekly services to Yangon from Scoot, adding to its existing 10 non-stop flights a week. On 30 October 2017, SilkAir launched thrice-weekly services to Hiroshima using its new 737 MAX 8 aircraft. With these changes, SilkAir will fly to 52 destinations in 16 countries.

Scoot’s maiden long-haul US service to Honolulu, via Osaka, is expected to commence on 19 December 2017. Seasonal thrice-weekly operations to a new destination, Harbin in Northeast China, will be deployed from 1 December 2017 to 23 March 2018. Short-haul services to Kuantan and Palembang will come online in the coming months, while Yangon services will be transferred to SilkAir. With these changes, Scoot will serve 65 destinations across 17 countries.

Taking into account the announced destinations and service transfers, the SIA Group will fly to 137 destinations across 37 countries, including Singapore, by the end of the financial year.

SIA Cargo will continue to pursue charter opportunities and deploy capacity to match demand. Currently, SIA Cargo’s freighter network covers 19 cities in 13 countries, including Singapore.


SUBSEQUENT EVENTS
On 17 October 2017, the Company issued $200 million notes under the Multicurrency Medium Term Note Programme. The notes are consolidated with the existing $430 million, Series 004 notes. The notes bear interest at a fixed rate of 3.13 per cent, and will mature on 17 November 2026.

SIA Engineering Company announced on 27 October 2017 that it has, with its joint venture partners, entered into an agreement with MB Aerospace Newton Abbot Limited for the sale of 100% share of Asian Compressor Technology Services Company Limited. The gain on sale is expected to be approximately $14.3 million. The closing of the transaction shall be subject to the satisfaction (or waiver) of the conditions precedent contained in the agreement with MB Aerospace.


OUTLOOK
Headwinds remain as competitors mount significant capacity in key markets. Yields continue to be under pressure, despite some stabilisation in recent months.

The SIA Group is taking delivery of modern and fuel-efficient aircraft, and further expanding its network across the low-cost and full-service market segments. The significant investment in new technology aircraft, as well as the recent launch of new cabin products, underscore our commitment and confidence in the future of premium full-service air travel. The successful completion of the merger of Scoot and Tigerair under the Scoot brand during the first half has also strengthened the Group’s fast-growing low-cost operations. The Group will continue to exercise nimbleness and flexibility in deploying the various vehicles in its portfolio to cater to opportunities in the appropriate markets.

Fuel prices are expected to remain volatile in the months ahead as the industry outlook for oil demand improves and supply constraints persist. For the second half of the financial year, the Group has hedged 29.5% of its fuel requirements in MOPS and 11.7% in Brent, at weighted average prices of USD65 and USD53 per barrel for MOPS and Brent respectively. Longer-dated Brent hedges with maturities extending to the financial year 2022-23 cover up to 47% of the Group’s projected annual fuel consumption, at average prices ranging from USD53 to USD59 per barrel.

The Group’s three-year transformation programme is progressing on track, with the first wave of initiatives, each with detailed action plans, underway. The Group is identifying new opportunities for revenue generation, re-structuring of its cost base and enhancement of organisational effectiveness under the programme.

* * *

Media Contacts:

Public Affairs Department
Tel: (65) 6541-5880 (office hours)
Tel: (65) 9753-2126 (after office hours)
Email: Public_Affairs@singaporeair.com.sg

URL: singaporeair.com

Investor Contacts

Investor Relations
Tel: (65) 6541-4885 (office hours)
Email: Investor_Relations@singaporeair.com.sg

GROUP FINANCIAL STATISTICS

1st Half 1st Half 2nd Quarter 2nd Quarter
2017-18 2016-17 2017-18 2016-17
Financial Results ($ million)
Total revenue 7,712.1 7,310.7 3,847.9 3,653.0
Total expenditure 7,198.7 7,008.4 3,615.3 3,543.9
Operating profit 513.4 302.3 232.6 109.1
Non-operating items 2.1 121.7 (10.0) (26.4)
Profit before taxation 515.5 424.0 222.6 82.7
Profit attributable to the Company 425.0 321.5 189.9 64.9
Per Share Data
Earnings per share (cents)
- Basic R1 36.0 27.2 16.1 5.5
- Diluted R2 35.8 27.0 16.0 5.5
As at As at
30 Sep 2017 31 Mar 2017
Financial Position ($ million)
Share capital 1,856.1 1,856.1
Treasury shares (183.5) (194.7)
Capital reserve (149.9) (147.6)
Foreign currency translation reserve (141.1) (123.7)
Share-based compensation reserve 73.2 88.5
Fair value reserve (124.2) (234.4)
General reserve 12,141.8 11,838.8
Equity attributable to the Company 13,472.4 13,083.0
Total assets 26,317.2 24,720.0
Total debt 2,949.6 1,567.8
Total debt : equity ratio (times) R3 0.22 0.12
Net asset value ($) R4 11.39 11.07
R1 Earnings per share (basic) is computed by dividing profit attributable to the Company by the weighted average number of ordinary shares in issue less treasury shares.
R2 Earnings per share (diluted) is computed by dividing profit attributable to the Company by the weighted average number of ordinary shares in issue less treasury shares, adjusted for the dilutive effect on the exercise of all outstanding share options granted.
R3 Total debt : equity ratio is total debt divided by equity attributable to the Company.
R4 Net asset value per share is computed by dividing equity attributable to the Company by the number of ordinary shares in issue less treasury shares.


OPERATING STATISTICS

1st
Half
1st
Half
Change 2nd Quarter 2nd Quarter Change
2017-18 2016-17 % 2017-18 2016-17 %
SIA
Passengers carried (thousand) 9,690 9,435 + 2.7 4,919 4,804 + 2.4
Revenue passenger-km (million) 47,754.8 46,163.8 + 3.4 24,578.7 24,026.9 + 2.3
Available seat-km (million) 59,009.7 59,072.1 - 0.1 30,046.8 29,884.2 + 0.5
Passenger load factor (%) 80.9 78.1 + 2.8 pts 81.8 80.4 + 1.4 pts
Passenger yield per passenger-km (cents) 10.1 10.3 - 1.9 10.0 10.2 - 2.0
Revenue per available seat-km (cents/ask) 8.2 8.1 + 1.2 8.2 8.2 -
Passenger unit cost (cents/ask) 8.2 8.1 + 1.2 8.2 8.2 -
Passenger breakeven load factor (%) 81.2 78.6 + 2.6 pts 82.0 80.4 + 1.6 pts
SilkAir
Passengers carried (thousand) 2,282 1,967 + 16.0 1,165 973 + 19.7
Revenue passenger-km (million) 4,038.3 3,415.4 + 18.2 2,088.7 1,702.4 + 22.7
Available seat-km (million) 5,520.7 4,885.9 + 13.0 2,796.4 2,443.7 + 14.4
Passenger load factor (%) 73.1 69.9 + 3.2 pts 74.7 69.7 + 5.0 pts
Passenger yield (cents/pkm) 11.4 12.8 - 10.9 11.1 12.8 - 13.3
Revenue per available seat-km (cents/ask) 8.4 9.0 - 6.7 8.3 8.9 - 6.7
Passenger unit cost (cents/ask) 8.3 8.6 - 3.5 8.2 8.6 - 4.7
Passenger breakeven load factor (%) 72.8 67.2 + 5.6 pts 73.9 67.2 + 6.7 pts
Scoot
Passengers carried (thousand) 4,546 4,088 + 11.2 2,293 2,074 + 10.6
Revenue passenger-km (million) 12,128.6 10,378.7 + 16.9 6,189.7 5,352.7 + 15.6
Available seat-km (million) 14,407.4 12,625.7 + 14.1 7,336.6 6,557.6 + 11.9
Passenger load factor (%) 84.2 82.2 + 2.0 pts 84.4 81.6 + 2.8 pts
Revenue per revenue seat-km (cents/pkm) 5.6 5.7 - 1.8 5.5 5.7 - 3.5
Revenue per available seat-km (cents/ask) 4.7 4.7 - 4.6 4.6 -
Cost per available seat-km (cents/ask) 4.9 4.8 + 2.1 4.9 4.7 + 4.3
Breakeven load factor (%) 87.5 84.2 + 3.3 pts 89.1 82.5 + 6.6 pts
SIA Cargo
Cargo and mail carried (million kg) 641.8 613.2 + 4.7 322.9 306.3 + 5.4
Cargo load (million tonne-km) 3,575.0 3,368.1 + 6.1 1,791.8 1,700.0 + 5.4
Gross capacity (million tonne-km) 5,513.9 5,468.1 + 0.8 2,800.0 2,777.6 + 0.8
Cargo load factor (%) 64.8 61.6 + 3.2 pts 64.0 61.2 + 2.8 pts
Cargo yield (cents/ltk) 26.9 25.2 + 6.7 27.5 25.2 + 9.1
Cargo unit cost (cents/ctk) 17.3 16.9 + 2.4 17.1 16.4 + 4.3
Cargo breakeven load factor (%) 64.3 67.1 - 2.8 pts 62.2 65.1 - 2.9 pts
Group Airlines (Passenger)
Passengers carried (thousand) 16,518 15,490 + 6.6 8,377 7,851 + 6.7
Revenue passenger-km (million) 63,921.7 59,957.9 + 6.6 32,857.1 31,082.0 + 5.7
Available seat-km (million) 78,937.8 76,583.7 + 3.1 40,179.8 38,885.5 + 3.3
Passenger load factor (%) 81.0 78.3 + 2.7 pts 81.8 79.9 + 1.9 pts
GLOSSARY
SIA
Revenue passenger-km = Number of passengers carried x distance flown (in km)
Available seat-km = Number of available seats x distance flown (in km)
Passenger load factor = Revenue passenger-km expressed as a percentage of available seat-km
Passenger yield = Passenger revenue from scheduled services divided by revenue passenger-km
Revenue per available seat-km = Passenger revenue from scheduled services divided by available seat-km
Passenger unit cost = Operating expenditure (less bellyhold revenue from SIA Cargo) divided by available seat-km
Passenger breakeven load factor = Passenger unit cost expressed as a percentage of passenger yield. This is the theoretical load factor at which passenger revenue equates to the operating expenditure (less bellyhold revenue from SIA Cargo)
SilkAir
Revenue passenger-km = Number of passengers carried x distance flown (in km)
Available seat-km = Number of available seats x distance flown (in km)
Passenger load factor = Revenue passenger-km expressed as a percentage of available seat-km
Passenger yield = Passenger revenue from scheduled services divided by revenue passenger-km
Revenue per available seat-km = Passenger revenue from scheduled services divided by available seat-km
Passenger unit cost = Operating expenditure (less cargo and mail revenue) divided by available seat-km
Passenger breakeven load factor = Passenger unit cost expressed as a percentage of passenger yield. This is the theoretical load factor at which passenger revenue equates to the operating expenditure (less cargo and mail revenue)
Scoot
Revenue passenger-km = Number of passengers carried x distance flown (in km)
Available seat-km = Number of available seats x distance flown (in km)
Passenger load factor = Revenue passenger-km expressed as a percentage of available seat-km
Revenue per revenue seat-km = Passenger revenue from scheduled services divided by revenue passenger-km
Revenue per available seat-km = Passenger revenue from scheduled services divided by available seat-km
Cost per available seat-km = Operating expenditure divided by available seat-km
Passenger breakeven load factor = Cost per available seat-km expressed as a percentage of revenue per revenue seat-km. This is the theoretical load factor at which passenger revenue equates to the operating expenditure
SIA Cargo
Cargo load = Cargo and mail load carried (in tonnes) x distance flown (in km)
Gross capacity = Cargo capacity production (in tonnes) x distance flown (in km)
Cargo load factor = Cargo and mail load (in tonne-km) expressed as a percentage of gross capacity (in tonne-km)
Cargo yield = Cargo and mail revenue from scheduled services divided by cargo load (in tonne-km)
Cargo unit cost = Operating expenditure (including bellyhold expenditure to SIA) divided by gross capacity (in tonne-km)
Cargo breakeven load factor = Cargo unit cost expressed as a percentage of cargo yield. This is the theoretical load factor at which cargo revenue equates to the operating expenditure (including bellyhold expenditure to SIA)
Group Airlines (Passenger)
Revenue passenger-km = Number of passengers carried x distance flown (in km)
Available seat-km = Number of available seats x distance flown (in km)
Passenger load factor = Revenue passenger-km expressed as a percentage of available seat-km

The SIA Group reported a net profit of $425 million in the first half of the 2017-18 financial year, $103 million (+32.0%) higher than last year.

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SINGAPORE AIRLINES INVESTERER MILLIARDBELØB: Sætter ny standard for luksus i luften

Press Releases   •   Nov 02, 2017 05:00 GMT

Lædersæder polstret af italienske Poltrona Frau, Wedgwood-porcelæn og krystal fra Lalique. Efter fire års omfattende udvikling løfter Singapore Airlines i dag sløret for de længe ventede premium kabineprodukter. De nye kabineprodukter vil fra næste måned tilføre flyselskabets Airbus A380-fly ekstra rummelighed og luksus. Singapore Airlines har investeret 5,4 milliarder DKK i den nye opgradering.

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Skjulte skatte: Her er Australiens hemmelige ferieparadis

Press Releases   •   Oct 26, 2017 09:04 GMT

Krystalklart vand der skyller op på perlehvide sandstrande og kulinariske oplevelser i topklasse. Vilde landskaber der indrammer regnskove og vandfald, og adventure-oplevelser for enhver vovehals. Australiens Gold Coast har det hele - og mere til. Vi afslører, hvorfor australierne selv rejser til Gold Coast, så du kan opdage en af Australiens bedst bevarede feriehemmeligheder.

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SINGAPORE AIRLINES UNDERSKRIVER BILLION-ORDRE HOS BOEING

Press Releases   •   Oct 24, 2017 08:41 GMT

Singapore Airlines (SIA) har formelt underskrevet en bestillingsordre hos Boeing omfattende 20 stk. 777-9s- og 19 stk. 787-10s-fly. Bestillingen skal sikre flyselskabet vækst og modernisering gennem det næste årti.

Den endelige ordrebekræftelse fandt sted den 23. oktober i Det Hvide Hus ved Washington DC. Ceremonien blev overværet af den amerikanske præsident Donald Trump samt Singapores premierminister Lee Hsien Loong. Det repræsenterede, at aftalen, der første gang blev offentliggjort i februar 2017, nu er endelig.

Det var CEO Goh Choon Phong, der sammen med formanden Peter Seah underskrev aftalen på vegne af SIA, mens Boeing var repræsenteret ved Kevin McAllister, CEO ved Boeing Commercial Airplanes og Dinesh Keskar, Senior Vice President ved Asia Pacific og India Sales, Boeing Commercial Airplanes.

Købsaftalen omfatter 39 faste ordre samt seks yderligere muligheder for hver flytype. Tilvælges de flere muligheder kan handlen potentielt komme til at lyde på hele 51 fly.
Baseret på Boeings offentlige prisliste, vurderes handlen til at lyde på 13,8 billioner USD.

”SIA har været kunde hos Boeing i flere årtier. Vi glæder os over at have underskrevet denne større købsaftale på wide-body fly, som vil sikre, at vi fortsat er et moderne og brændstoføkonomisk flyselskab,” siger SIAs CEO, Goh Choon Phong, og fortsætter:

”De nye fly skaber også mulighed for vækst, da vi nu kan udvide vores netværk og tilbyde vores kunder endnu flere rejsemuligheder”.

777-9s-flyene, der bliver leveret i regnskabsåret 2021/22, vil primært blive benyttet til langdistanceruter, mens 787-10s, der leveres i regnskabsåret 2020/21, vil flyve på de lidt kortere mellemdistancer.

SIA modtager verdens første 787-10-fly i det første halvår af 2018 – en ordre på 30 fly, der blev lagt hos Boeing tilbage i 2013.

”Boeing og Singapore Airlines har haft et tæt partnerskab siden flyselskabets start for 70 år siden. Vi er derfor glade for at have underskrevet aftalen på købet af i alt 39 fly. Bestillingen fra Singapore Airlines understreger også Boeings wide-body flys egenskaber og deres førende position på markedet. Vi ser frem til at levere det allerførste 787-10 til dem næste år,” udtrykker Kevin McAllister, CEO ved Boeing Commercial Airplanes.

SIA har på nuværende tidspunkt mere end 50 aktive Boeing 777-fly. Datterselskaberne SilkAir, Scoot og SIA Cargo opererer også med Boeing-fly. Det gælder 737 MAX 8, 737-800, 787-8/9 og 747-400.

Singapore Airlines (SIA) har formelt underskrevet en bestillingsordre hos Boeing omfattende 20 stk. 777-9s- og 19 stk. 787-10s-fly. Bestillingen skal sikre flyselskabet vækst og modernisering gennem det næste årti.

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SINGAPORE AIRLINES’ 70TH ANNIVERSARY EVENTS RAISE $2.55 MILLION FOR COMMUNITY CHEST

Press Releases   •   Oct 13, 2017 08:18 GMT

Singapore Airlines (SIA) has raised S$2.55 million for Community Chest through three fundraising events, organised as part of the Airline’s 70th anniversary celebrations. Proceeds from the SIA Family Day, SIA Group Charity Run and SIA Charity Gala will go towards supporting beneficiaries from about 80 social service organisations under Community Chest.

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