On Tuesday 21st February, Neopost is co-hosting the Public Sector Channel Shift Seminar with techUK. Held at a central London location, the half-day event will explore the communications challenges of digital transformation, how organisations can implement their own digital change journeys and reveal insights into experiences within the public sector. It will bring together speakers and attendees from across the public sector including local government and the NHS.
The use of digital channels for customer interactions can deliver many benefits including time and cost savings, and customer convenience. Many organisations in both the public and private sector now use digital channels as a significant part of their communications channel mix. Yet, any shift in channel communications strategy, and the migration of traditional processes to digital alternatives, can create challenges for both customers and employees if not managed effectively. The task seems even more daunting when customer contact processes and systems are established and interlinked, and there is a need to transform everything at once.
Join us to learn from the experts and share experiences with other industry stakeholders, as we explore the opportunities of implementing and managing a communications channel shift. It may seem complex on paper, but when digital transformation is stripped back to its basics, it’s simple for public sector organisations to see how technology can be used to reinvigorate critical processes.
To find out more information about the event, the morning’s agenda and how to register to attend, visit https://goo.gl/zzvx2U