Every organisation is facing growing pressure to save money, increase productivity, strengthen compliance and digitise operations, while also meet growing customer demand for tailored, relevant, accurate and timely communication. As such, traditional ad hoc manual processes are no longer suitable when managing communications, and businesses are looking for another way – that way is Output Management Software (OMS).
Despite the less than catchy term, OMS solutions centralise and automate part, or all, of the processes required to produce digital and hard-copy customer communications, including document design, processing, production, dispatch and archiving. In other words, OMS solutions can empower businesses to streamline their bloated customer communication processes while increasing their effectiveness.
The broad range of solutions available means that everything from simple mail processing to enterprise-wide multi-channel customer communications can be enhanced, and there is a solution to fit all requirements. Furthermore, as they are modular and, in some cases, offer the option of hosted or on-premise deployment, solutions can evolve in line with changing needs.
Still unsure about the benefits of OMS? Over the coming days we’ll be taking a closer look at the 10 reasons why it is the solution to your customer communication issues, so make sure to keep checking back!
To find out more visit www.neopost.co.uk/oms1