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BT plans recruitment drive in Glasgow

Press Release   •   Feb 15, 2016 09:05 GMT

BT is to recruit around 50 more people at its Glasgow offices on Bishop Street, as part of plans to employ 1,000 new contact centre staff in the UK.

The new recruits will work in mainly sales and customer service roles with recruiters looking for applicants from across the Greater Glasgow area.

Libby Barr, managing director of customer care at BT Consumer, said: “This latest recruitment is part of our commitment to provide the best possible service for our customers. It is a great opportunity for people to develop a career with one of the UK’s leading companies at a particularly exciting time.

“Major investments such as BT’s acquisition of EE, which brings together the UK’s leading fixed line and mobile phone operators, and the growing strength of BT Sport have been making headlines across the UK and offer wide-ranging benefits for our customers.

“By the end of this year, BT Consumer will answer more than 80 per cent of its customers’ calls in the UK and this means we need more people in our UK contact centres.

“BT is already a major employer in Glasgow and it’s great news that we can build on this and increase BT’s presence in the city.”

Successful applicants will be answering calls and talking to customers from across the UK, providing them with information on the products and packages which best suit their needs.

Details of the new roles and how to apply can be found at http://btcareers.manpower.co.uk/ .The interview process will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.

BT’s Consumer division has already filled an extra 1,000 roles in its UK contact centres to enable it to service more of its residential customers in the UK and is in the process of recruiting a further 1,000 before April 2017.

Brendan Dick, BT Scotland director, said: “BT has a long history of being one of the largest private sector employers and investors in Scotland, employing more than 7,000 people across the country and contributing more than £1bn to the Scottish economy, according to an independent report. It’s great news that we can add to that with the announcement today.

“Across the country, we’re investing hundreds of millions of pounds in major initiatives, such as the roll-out of high-speed fibre broadband, which is transforming the online opportunities for local households and businesses up and down the country.”

BT Consumer has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it spends each year on service.

Every advisor will each receive an extra 100 hours of training. The company is also investing in new simpler systems for its advisors, improving service on bt.com and has launched the BT App that allows customers to do things like check their bill or track the progress of their engineer if they have booked a home appointment.