Skip to main content

BT to recruit a further 70 staff in South Tyneside

Press Release   •   Oct 27, 2016 13:30 BST

Farooq Hakim, BT's North East regional director.

BT is to recruit a further 70 staffin South Tyneside following the success of its last recruitment drive in the area, which filled nearly 60 contact centre posts.

The new jobs will be mainly sales and customer service roles with recruiters keen to attract applicants from across South Tyneside and the wider region.

Farooq Hakim, BT’s regional director for the North East, said: “Back in March we set out to recruit 50 people in the South Tyneside area and thanks to the high calibre of applicants actually recruited nearer to 60. Following on from that success we are now looking for a further 70 people to join us.

“This is the perfect opportunity for someone with a genuine passion for brilliant customer service who is looking for a secure, well-paid and flexible job with long term career prospects and excellent training in one of the UK’s top companies.”

An open day will be held at BT’s state-of-the-art building on Harton Quay in South Shields1 on Saturday October 29 from 11am to 3pm. To guarantee a place please register at BT.Recruitment@manpower.co.uk . People are also welcome to call in on the day.

Successful applicants will be answering calls and talking to customers from across the UK, providing them with information on the products and packages which best suit their needs. In return they will receive a starting salary of £17,983 rising to £19,981 after nine monthsplus bonus, flexible shifts, 22 days paid holidays plus eight bank holidays, pension and sharesave schemes and free BT Broadband and discounts on mobile products.

This latest recruitment will expand BT’s involvement in the regeneration of South Tyneside, which is centered on the BT South Tyneside strategic partnership between BT and South Tyneside Council.

Councillor Iain Malcolm, leader of South Tyneside Council, said: “Creating more job opportunities is a key priority for the Council as we work with our partners to reduce unemployment levels and create the right conditions for business growth and investment across the Borough.

“Our partnership with BT continues to be a major success story and one which is helping us to realise our ambition of bringing high quality jobs to South Tyneside."

Full details of the new roles and how to apply can be found at http://btcareers.manpower.co.uk/jobs/customer-advisor-south-shields-2/

.The interview process will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.

BT’s Consumer division recently filled an extra 1,000 roles in its UK contact centres as part of plans to answer more than 90 per cent of its customers’ calls in the UK by the end of March 2017. A further 1,000 contact centre staff will also be recruited as part of those plans.

BT Consumer has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it spends each year on service.

Every advisor will each receive an extra 100 hours of training. The company is also investing in new simpler systems for its advisors, improving service on bt.com and has launched the BT App that allows customers to carry out activities such as checking their bill or tracking the progress of their engineer if they have booked a home appointment.

ends