Blog posts • Nov 04, 2013 15:21 GMT
The municipality of Järfälla in Sweden has opted to introduce Zero Level support for its operations. In my first blog, I explained about the the IT department's organisation, targets, challenges and support methods. In this blog, I will be looking at how they use web-based self service at present before the introduction of Zero Level support.
Press Releases • Oct 17, 2013 21:00 BST
This evening, the winners of the Self Service Awards were announced at Cirkus, Kungliga Djurgården in Stockholm. The Self Service Awards is an annual event to recognise those companies and organisations that have had the most success in supporting and rationalising support work with the aid of ComAround's web-based self-service solution.
News • Oct 10, 2013 15:01 BST
ABB in Sweden has recently launched ComAround's latest version of web-based self service, ComAround Zero™, to 9 000 staff. ABB is very positive about the new version in terms of both graphics and the new functions.
News • Sep 23, 2013 08:47 BST
The municipality of Järfälla in Sweden will be introducing Zero Level support to its IT organisation with the self service solution ComAround Zero™. ComAround will be following their journey in a series of blogs.
Blog posts • Sep 20, 2013 15:15 BST
The municipality of Järfälla in Sweden has implemented a major internal change of IT. This has resulted in dissatisfaction among users. The IT department at the municipality of Järfälla has chosen to introduce Zero Level support in order to create a happier organisation and a more positive image for the IT department.
Press Releases • Sep 16, 2013 08:00 BST
The Self Service Awards are now being held for the fourth year in a row. This year's nominated companies and organisations have been selected today. The winners will be presented on 17 October at the prize-giving ceremony, which will take place at Cirkus, Kungliga Djurgården in Stockholm.
News • Aug 30, 2013 11:00 BST
Demand for self-help via mobile devices is on the increase, which increases the demands on both self-service solutions and support content.
Blog posts • Aug 29, 2013 13:01 BST
Do you focus on users when you offer support via self-service? Support functions often focus on rationalising their support organisation and measuring the number of cases resolved and how long it takes to deal with a case. How many of you measure users' commitment to solve their problems via self-service?
ComAround are market leaders in the field of services for web-based self service.
We've been developing smart services for more than twenty years now, helping everyone working on computers to resolve their problems quickly and easily online. Companies in more than 130 countries are reducing their support costs and improving their service by using ComAround Zero™ 24 hours a day, 365 days a year. Our clients include... Show more
We've been developing smart services for more than twenty years now, helping everyone working on computers to resolve their problems quickly and easily online. Companies in more than 130 countries are reducing their support costs and improving their service by using ComAround Zero™ 24 hours a day, 365 days a year. Our clients include companies such as the Swedish International Development Cooperation Agency, Ericsson, Sandvik, Statoil, SEB, Skandia and hundreds of smaller companies.
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