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Part 3 Järfälla Municipality - Reasons and expectations for Zero Level support

Blog posts   •   Jun 03, 2014 13:17 BST

The IT department at Järfälla Municipality outside Stockholm has been using web-based self-service as a support channel for seven years. Now they have also opted to introduce Zero Level support into their support strategy and process, as a stage before first line. Read about the IT Manager's reasons and expectations.

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ComAround continues to grow

Press Releases   •   Apr 25, 2014 07:56 BST

ComAround is today's market leader in Zero Level support, and is established in Sweden and Norway. As part of our continuing growth, we have recently recruited two new talents for our Stockholm office.

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ComAround joins TechEq to support the fight for equality between women and men

Press Releases   •   Apr 24, 2014 07:55 BST

In the TechEq initiative, Swedish IT and technology companies unite to do something about equality for women and men in the industry. TechEq currently has 43 member companies. ComAround is one of them.

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We now have guides for Android 4.4 KitKat

News   •   Apr 23, 2014 06:55 BST

Android 4.4 KitKat is the latest operating system for mobile Android devices. We now have 40 Swedish and 40 English text guides.

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We have guides for Adobe InDesign CC!

News   •   Apr 22, 2014 13:24 BST

InDesign is a layout program from Adobe that was first launched in 1999. The latest version, CC, is a cloud-based subscription service. We now have 25 Swedish and 25 English text guides.

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HDI Orlando – "Level Zero" on everyone's lips

Blog posts   •   Apr 22, 2014 08:57 BST

After spending three days at the HDI conference in Orlando, the world's largest helpdesk and service desk event, I can say that American companies and organisations are currently focusing strongly on introducing Level Zero support, which is the level before first line where users can help themselves.

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Meeting customer needs with Knowledge Centered Support (KCS)

Blog posts   •   Apr 17, 2014 10:09 BST

Across industries and geographies, companies are asking the same questions: How do they scale and extend their support capabilities, with limited staff and budget resources? How do they continue to provide world class customer service to existing customers while being asked to do more? How can they keep up with the increasing demand on their support staff?

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Brandon Caudle is ComAround's new blog writer

News   •   Apr 17, 2014 10:07 BST

We are happy to present Brandon Caudle as our new blog writer. Brandon Caudle is a seasoned service and support industry practitioner and consultant, living and working in the US. He has more than twenty years of experience working in and with Fortune 500 companies.

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ComAround at the HDI conference & expo 2014

News   •   Apr 03, 2014 14:43 BST

HDI conference & expo is the industry's leading technical service and support conference with more than 2,400 elite professionals coming together. This year the conference takes place in Gaylord Palms Orlando in April 1-4.

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Part 1: Service Desks' biggest challenge

Blog posts   •   Mar 27, 2014 08:55 GMT

Most of Sweden's IT managers believe web-based self-service provides effective support. They also think the biggest challenge is to get users to solve their problems using web-based self-service instead of contacting support staff. This is part one in an upcoming series of blog articles that will give you tools to successfully increase the use of web-based self-service

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About ComAround

ComAround are market leaders in the field of services for web-based self service.

We've been developing smart services for more than twenty years now, helping everyone working on computers to resolve their problems quickly and easily online. Companies in more than 130 countries are reducing their support costs and improving their service by using ComAround Zero™ 24 hours a day, 365 days a year. Our clients include companies such as the Swedish International Development Cooperation Agency, Ericsson, Sandvik, Statoil, SEB, Skandia and hundreds of smaller companies.