New case study: The municipality of Eskilstuna and web-based self service as part of a teacher-led training
News • Feb 11, 2014 13:07 GMT
What began in 2010 with migration to a new technical platform has now grown to become an extensive training portal. Find out how the municipality of Eskilstuna is using ComAround's web-based self service solution, ComAround Zero™, as part of its instructor-led training courses and to provide support for its users on questions about IT, telephone service, business support and more.
Blog posts • Dec 23, 2013 14:50 GMT
As 2013 draws to a close, in the midst of preparations for the festive period and looking ahead to 2014, I’d like to reflect on past and current trends in the areas of user support and customer service. My reflections are based on the personal “reconnaissance” I’ve carried out in order to keep up to date with new developments and to monitor how companies are managing their customer service.
News • Dec 19, 2013 14:09 GMT
11 months of the year have passed, and we can confirm that our new web-based self-service solution, ComAround Zero™, has been very well received in both Sweden and Norway. As the service has become more mature, more companies and organisations have recognised its benefits and chosen to make the move to ComAround Zero™.
Blog posts • Dec 17, 2013 13:19 GMT
Using self service technologies in the cloud is a hot trend which is gaining a lot of ground in the market. Companies can now supply world-class services thanks to innovation and the ability to encourage both staff and customers to contribute knowledge and expertise. Of course, this requires both strategy and well-founded choices of technical solutions.
Blog posts • Dec 11, 2013 13:06 GMT
Common challenges facing a Support Manager or Head of Support (designations vary from company to company) nowadays are to review their value and to enhance the value of their organisation. So what is it that defines value for a support organisation nowadays? And why is Zero Level Support mentioned as a value-adding opportunity for support organisations?
Blog posts • Nov 04, 2013 15:21 GMT
The municipality of Järfälla in Sweden has opted to introduce Zero Level support for its operations. In my first blog, I explained about the the IT department's organisation, targets, challenges and support methods. In this blog, I will be looking at how they use web-based self service at present before the introduction of Zero Level support.
Press Releases • Oct 17, 2013 21:00 BST
This evening, the winners of the Self Service Awards were announced at Cirkus, Kungliga Djurgården in Stockholm. The Self Service Awards is an annual event to recognise those companies and organisations that have had the most success in supporting and rationalising support work with the aid of ComAround's web-based self-service solution.
ComAround are market leaders in the field of services for web-based self service.
We've been developing smart services for more than twenty years now, helping everyone working on computers to resolve their problems quickly and easily online. Companies in more than 130 countries are reducing their support costs and improving their service by using ComAround Zero™ 24 hours a day, 365 days a year. Our clients include... Show more
We've been developing smart services for more than twenty years now, helping everyone working on computers to resolve their problems quickly and easily online. Companies in more than 130 countries are reducing their support costs and improving their service by using ComAround Zero™ 24 hours a day, 365 days a year. Our clients include companies such as the Swedish International Development Cooperation Agency, Ericsson, Sandvik, Statoil, SEB, Skandia and hundreds of smaller companies.
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