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Meeting customer needs with Knowledge Centered Support (KCS)

Blog posts   •   Apr 17, 2014 10:09 BST

Across industries and geographies, companies are asking the same questions: How do they scale and extend their support capabilities, with limited staff and budget resources? How do they continue to provide world class customer service to existing customers while being asked to do more? How can they keep up with the increasing demand on their support staff?

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Brandon Caudle is ComAround's new blog writer

News   •   Apr 17, 2014 10:07 BST

We are happy to present Brandon Caudle as our new blog writer. Brandon Caudle is a seasoned service and support industry practitioner and consultant, living and working in the US. He has more than twenty years of experience working in and with Fortune 500 companies.

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ComAround at the HDI conference & expo 2014

News   •   Apr 03, 2014 14:43 BST

HDI conference & expo is the industry's leading technical service and support conference with more than 2,400 elite professionals coming together. This year the conference takes place in Gaylord Palms Orlando in April 1-4.

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Part 1: Service Desks' biggest challenge

Blog posts   •   Mar 27, 2014 08:55 GMT

Most of Sweden's IT managers believe web-based self-service provides effective support. They also think the biggest challenge is to get users to solve their problems using web-based self-service instead of contacting support staff. This is part one in an upcoming series of blog articles that will give you tools to successfully increase the use of web-based self-service

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Meet ComAround at the HDI 2014 Conference & Expo in Orlando

News   •   Mar 19, 2014 16:01 GMT

ComAround will participate at the HDI 24th Annual World Conference for Technical Service & Support in Orlando, April 1-4, 2014. We will present ComAround Zero™ and web-based self service. Welcome and meet us at stand 326.

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New case study: The municipality of Eskilstuna and web-based self service as part of a teacher-led training

News   •   Feb 11, 2014 13:07 GMT

What began in 2010 with migration to a new technical platform has now grown to become an extensive training portal. Find out how the municipality of Eskilstuna is using ComAround's web-based self service solution, ComAround Zero™, as part of its instructor-led training courses and to provide support for its users on questions about IT, telephone service, business support and more.

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A look back over the year reveals trends ahead of 2014

Blog posts   •   Dec 23, 2013 14:50 GMT

As 2013 draws to a close, in the midst of preparations for the festive period and looking ahead to 2014, I’d like to reflect on past and current trends in the areas of user support and customer service. My reflections are based on the personal “reconnaissance” I’ve carried out in order to keep up to date with new developments and to monitor how companies are managing their customer service.

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Major interest in ComAround Zero™ among companies and organisations

News   •   Dec 19, 2013 14:09 GMT

11 months of the year have passed, and we can confirm that our new web-based self-service solution, ComAround Zero™, has been very well received in both Sweden and Norway. As the service has become more mature, more companies and organisations have recognised its benefits and chosen to make the move to ComAround Zero™.

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We now have brand new guides for LibreOffice!

News   •   Dec 18, 2013 16:08 GMT

Now we have extended our ever growing range of guides for popular free programs. This time we are really making a mark with more than 100 guides for the LibreOffice package.

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Cloud services – a hot IT trend nowadays

Blog posts   •   Dec 17, 2013 13:19 GMT

Using self service technologies in the cloud is a hot trend which is gaining a lot of ground in the market. Companies can now supply world-class services thanks to innovation and the ability to encourage both staff and customers to contribute knowledge and expertise. Of course, this requires both strategy and well-founded choices of technical solutions.

About ComAround

ComAround are market leaders in the field of services for web-based self service.

We've been developing smart services for more than twenty years now, helping everyone working on computers to resolve their problems quickly and easily online. Companies in more than 130 countries are reducing their support costs and improving their service by using ComAround Zero™ 24 hours a day, 365 days a year. Our clients include companies such as the Swedish International Development Cooperation Agency, Ericsson, Sandvik, Statoil, SEB, Skandia and hundreds of smaller companies.