Blog posts • Jun 03, 2014 13:17 BST
The IT department at Järfälla Municipality outside Stockholm has been using web-based self-service as a support channel for seven years. Now they have also opted to introduce Zero Level support into their support strategy and process, as a stage before first line. Read about the IT Manager's reasons and expectations.
Press Releases • Apr 24, 2014 07:55 BST
In the TechEq initiative, Swedish IT and technology companies unite to do something about equality for women and men in the industry. TechEq currently has 43 member companies. ComAround is one of them.
Blog posts • Apr 22, 2014 08:57 BST
After spending three days at the HDI conference in Orlando, the world's largest helpdesk and service desk event, I can say that American companies and organisations are currently focusing strongly on introducing Level Zero support, which is the level before first line where users can help themselves.
Blog posts • Apr 17, 2014 10:09 BST
Across industries and geographies, companies are asking the same questions: How do they scale and extend their support capabilities, with limited staff and budget resources? How do they continue to provide world class customer service to existing customers while being asked to do more? How can they keep up with the increasing demand on their support staff?
News • Apr 17, 2014 10:07 BST
We are happy to present Brandon Caudle as our new blog writer. Brandon Caudle is a seasoned service and support industry practitioner and consultant, living and working in the US. He has more than twenty years of experience working in and with Fortune 500 companies.
Blog posts • Mar 27, 2014 08:55 GMT
Most of Sweden's IT managers believe web-based self-service provides effective support. They also think the biggest challenge is to get users to solve their problems using web-based self-service instead of contacting support staff. This is part one in an upcoming series of blog articles that will give you tools to successfully increase the use of web-based self-service
ComAround are market leaders in the field of services for web-based self service.
We've been developing smart services for more than twenty years now, helping everyone working on computers to resolve their problems quickly and easily online. Companies in more than 130 countries are reducing their support costs and improving their service by using ComAround Zero™ 24 hours a day, 365 days a year. Our clients include... Show more
We've been developing smart services for more than twenty years now, helping everyone working on computers to resolve their problems quickly and easily online. Companies in more than 130 countries are reducing their support costs and improving their service by using ComAround Zero™ 24 hours a day, 365 days a year. Our clients include companies such as the Swedish International Development Cooperation Agency, Ericsson, Sandvik, Statoil, SEB, Skandia and hundreds of smaller companies.
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