Press Releases View all 10 hits

Winners of the Self Service Awards 2013

Winners of the Self Service Awards 2013

Press Releases   •   Oct 17, 2013 21:00 BST

This evening, the winners of the Self Service Awards were announced at Cirkus, Kungliga Djurgården in Stockholm. The Self Service Awards is an annual event to recognise those companies and organisations that have had the most success in supporting and rationalising support work with the aid of ComAround's web-based self-service solution.

This year's nominees for the Self Service Awards 2013

This year's nominees for the Self Service Awards 2013

Press Releases   •   Sep 16, 2013 08:00 BST

The Self Service Awards are now being held for the fourth year in a row. This year's nominated companies and organisations have been selected today. The winners will be presented on 17 October at the prize-giving ceremony, which will take place at Cirkus, Kungliga Djurgården in Stockholm.

ComAround launches the "Self Service Star of the Year" prize at the Self Service Awards 2013

ComAround launches the "Self Service Star of the Year" prize at the Self Service Awards 2013

Press Releases   •   Aug 21, 2013 07:30 BST

The Self Service Awards are now being held for the fourth year in a row. The Self Service Awards is an annual event to recognise those companies and organisations that have had the most success in supporting and rationalising support work with the aid of ComAround's web-based self-service solution.

New Sales Manager at ComAround

New Sales Manager at ComAround

Press Releases   •   Jul 04, 2013 13:00 BST

Fredrik Nicklasson has been appointed Sales Manager at ComAround. He joins the company from Inrego, where he was Sales and Marketing Manager. Fredrik has extensive experience in the IT industry, with a background in sales and marketing in Swedish growth companies and global companies in the IT industry.

News View all 7 hits

ComAround at the HDI conference & expo 2014

ComAround at the HDI conference & expo 2014

News   •   Apr 03, 2014 14:43 BST

HDI conference & expo is the industry's leading technical service and support conference with more than 2,400 elite professionals coming together. This year the conference takes place in Gaylord Palms Orlando in April 1-4.

Rise in demand for self-service via mobile devices

Rise in demand for self-service via mobile devices

News   •   Aug 30, 2013 11:00 BST

Demand for self-help via mobile devices is on the increase, which increases the demands on both self-service solutions and support content.

Net1 chooses to upgrade to ComAround Zero™

Net1 chooses to upgrade to ComAround Zero™

News   •   Sep 26, 2012 10:35 BST

Net1, a customer of ours for many years, is one of the first to have signed an agreement and thereby upgrade to ComAround Zero™. Net1 has a total of about 80 employees – in Sweden, Norway and Denmark – who are now using ComAround’s self-help service as a customer database for more reliable and secure support.

ComAround blogs on the new generation of web-based self-service

ComAround blogs on the new generation of web-based self-service

News   •   Jun 12, 2012 13:41 BST

We are now launching the 5th generation of web-based self-service that we call ComAround Zero™. It has been developed to enable users and support departments to obtain and provide help and support rapidly as and when it is needed, in the form it is desired, wherever this should happen to be. The name has its origin in the concept Zero Level support.

Blog posts View all 20 hits

Cloud services – a hot IT trend nowadays

Cloud services – a hot IT trend nowadays

Blog posts   •   Dec 17, 2013 13:19 GMT

Using self service technologies in the cloud is a hot trend which is gaining a lot of ground in the market. Companies can now supply world-class services thanks to innovation and the ability to encourage both staff and customers to contribute knowledge and expertise. Of course, this requires both strategy and well-founded choices of technical solutions.

How actively do you use self-service and how high is your Self Service Score?

How actively do you use self-service and how high is your Self Service Score?

Blog posts   •   Aug 29, 2013 13:01 BST

Do you focus on users when you offer support via self-service? Support functions often focus on rationalising their support organisation and measuring the number of cases resolved and how long it takes to deal with a case. How many of you measure users' commitment to solve their problems via self-service?

What governs our behaviour and how does this affect our ability to deliver support?

What governs our behaviour and how does this affect our ability to deliver support?

Blog posts   •   Jul 15, 2013 08:42 BST

What governs our choices? We make lots of decisions, consciously or subconsciously, as soon as we get out of bed, and the number of decisions accelerates during the day at home, on the way to work and at work. Maybe even earlier if you belong to the majority who start by checking out what's happened in the outside world while you've been asleep.

Is Self Service good or bad for me as a customer, employee or my company?

Is Self Service good or bad for me as a customer, employee or my company?

Blog posts   •   Jul 09, 2013 13:32 BST

Jannica Wahlund from JanCan Konsult writes abtout Self Service: The phenomenon of Self Service has been around for a long time. There are lots of benefits and it has now become a natural element of everyday life.

Images 3 hits

Self Service Awards 2013

Self Service Awards 2013

The Self Service Awards are now being held for the fourth year in a row. The Self Service Awards is an annual event to recognise those c...

License Creative Commons Attribution
Download
Size

2.73 MB • 2552 x 1086 px

Self Service Award 2013

Self Service Award 2013

The Self Service Awards are now being held for the fourth year in a row. The Self Service Awards is an annual event to recognise those c...

License Creative Commons Attribution
Download
Size

1.69 MB • 5780 x 1891 px

Self Service Awards 2012

Self Service Awards 2012

License Creative Commons Attribution
Download
Size

2.04 MB • 5780 x 1891 px

Videos 1 hit

ComAround in 90 seconds

ComAround in 90 seconds

License Creative Commons Attribution
Download
Size

5.09 MB • 640 x 360 px

Documents 2 hits

Contacts 1 hit

You haven't completed the steps for your Hosted Newsroom

You haven't entered a correct link to your helper.html file for your Hosted Newsroom. Go to Publish and complete the steps.