The decisions that all planning authorities are required to make are often contentious and lead to public comment from many sides dependent on whether you are in favour, opposed or disappointed that what you wanted to do is not granted consent. For East Staffordshire which continues to perform highly against the targets for determining applications it is also important for those who come into contact with the service, that they feel they have been dealt with appropriately and fairly.
The latest Citizen Panel results reveal that around one in five of respondents have used the planning
service in the last five years. Approximately a third (32.8%) think it is satisfactory and a further 22.8% rate it as good or very good. The results show of those who have used the service in the last 5 years a much higher percentage (55.8%) rate it as very good or good.
Councillor Julia Jessel, Deputy Leader for Regulatory Services commented: “I’m pleased that the majority of our responses rate the planning service so positively but I also recognise that we can improve further and the planning officers can continue to identify further opportunities, certainly in how we involve our communities in planning.
“The current consultation on our Statement of Community Involvement suggests a range of new approaches as we engage with new emerging techniques.”