Finegreen 'Following Francis' Seminar - Dr Andrea Gordon bitesize comments

Dr Andrea Gordon - Deputy Chief Inspector of Hospitals at the Care Quality Commission - outlined the thinking behind their new approach to inspecting hospitals, mental health, community and ambulance services.

Main questions probed by this approach are - are services safe, effective, responsive, caring and well led?

Among initial findings are that 'compassionate care is alive and well in the NHS' - although there was a wide range of quality between and within hospitals.

All inspections under the new approach will result in ratings - either outstanding, good, requires improvement or inadequate.