We are really sorry if you were caught up in the disruption affecting trains from London Euston and Northampton on Wednesday evening.
Just after 1640hrs, a power flashover in the Rugby area led to a complete loss of signalling on both the direct line to Milton Keynes and the line to Northampton. The inbuilt safety mechanism led to all signals showing a red light, and trains were therefore unable to pass through the area until Network Rail engineers managed to reset the system at 1735hrs. The knock on effect was a queue of more than 35 trains coming into London alone.
To prevent a similar length queue forming in the northbound direction, Network Rail requested that all trains due to pass through Rugby be held at Euston until the signalling was restored. This led to the cancellation of all Virgin services between 1655-1755 and delays to our 1713 (Birmingham), 1724 (Rugby) and 1746 (Birmingham) departures.
What did we do?
We managed to run most services on time during the disruption, but started to suffer from around 1900hrs as a result of displaced traincrew and trains, both having been held up on incoming journeys. This led to the cancellation of a number of trains to Tring/Northampton. In the Midlands we also suffered the knock-on effects on the Birmingham-Northampton line until late evening.
How did we do?
These situations are always difficult, and this was exacerbated by a failure of part of the communication process between Network Rail and ourselves regarding the suspension of services from Euston. However, we tried to ensure that you had the information you needed to make decisions about your travel plans, and broadcasted as much information as we could on our website and via our Twitter feed.
Please email us if you would like to tell us how we did, or have any suggestions for the future. If you were delayed by more than 30 minutes, remember you can claim compensation under the Delay Repay scheme - click here for details.
Once again, please accept our apologies if you were affected - and thank you for your patience.
Visit our newsroom website for the latest news, press releases and information about London Midland. You can also create your own account to receive our updates as soon as they are published, straight to your email inbox.
Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.
In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.